Have you tried restarting your box and television. This would include unplugging them from the power outlet for ~1 minute, then plug them back in. This usually works for me.
Hi there @user_hgh6pw! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can. No worries! You've reached out to the right team to help get this taken care of. When you notice the issue with the sound on channel 4, can you tell me if it is for a specific program and stops during commercials or is it constant no matter what is being broadcast?
Here4Help
Expert
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192 Messages
7 months ago
@user_hgh6pw
Have you tried restarting your box and television. This would include unplugging them from the power outlet for ~1 minute, then plug them back in. This usually works for me.
I hope this helps.
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XfinityArmand
Official Employee
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1.8K Messages
7 months ago
Hi there @user_hgh6pw! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can. No worries! You've reached out to the right team to help get this taken care of. When you notice the issue with the sound on channel 4, can you tell me if it is for a specific program and stops during commercials or is it constant no matter what is being broadcast?
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