Hey there, @user_d4f97c! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with Prime and Netflix. We want you to be able to enjoy streaming without interruption. Is this occurring via your X1 box, and could you let us know what exactly you're experiencing as far as any error messages and behavior, so we can assist?
XfinityFrank
Official Employee
•
2.1K Messages
19 days ago
Hey there, @user_d4f97c! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with Prime and Netflix. We want you to be able to enjoy streaming without interruption. Is this occurring via your X1 box, and could you let us know what exactly you're experiencing as far as any error messages and behavior, so we can assist?
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