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user_a59c31
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1 Message

Saturday, May 6th, 2023 4:08 AM

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Press exit or menu to exit app keeps popping up

I've only had this happen while using Paramount+ but after a couple episodes I'll start getting the Xfinity "hint" popping up on how to exit the app. It just repeats over and over even if I leave the app and open something new until I reboot my TV.

Question

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Updated 

1 year ago

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user_ceebe7

Visitor

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3 Messages

2 years ago

This only happens  via Xfinity Flex Box Hub to access Paramount+ App.  If you get out of Xfinity Flex and go to the regular Smart TV Apps with the TV Remote (not Xfinity's remote) you watch Paramount+ that way and the annoying message does not happen.  It has to be bad programming conflicts/memory/cache etc..  issues between just Xfinity Flex App and Paramount+ app when used together or low memory stats given by Xfinity for such apps.  You can clear out cache/stored data but it will happen again.

0

user_db9e9d

Visitor

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1 Message

1 year ago

I'm having the same problem. I shut off my thing I can plug multiple devices into, and after xfinity restarts, it goes away, only to come back when I use paramount+ again. Is there a permanent fix?

1

Frust-tra-ted123abc

Visitor

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8 Messages

@user_db9e9d​ there doesn’t seem to be nor does it seem Xfinity actually knows how to fix this. 

1 year ago

user_b92884

Visitor

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1 Message

1 year ago

what a stupid "feature" to add to Xfinity internet.   

0

user_65b82f

Visitor

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1 Message

1 year ago

Xfinity needs to get rid of this option, if I want to get out of an app I know how and don’t need a prompt. Oh, obviously I am having the same problem. Xfinity employee just seems to think referring to a solution that multiple people have said doesn’t work, but one guy said it did is the best answer because it is easier just to say “try this” instead of actually creating a solution for its customers. Way to go Xfinity. Google fiber looking better and better everyday. 

5

CCBrian1

Contributor

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367 Messages

Hello @user_65b82f , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response and feedback regarding exiting an app. To clarify, are you having this issue with just Paramount+ App or all of them? 

I no longer work for Comcast.

1 year ago

0

Frust-tra-ted123abc

Visitor

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8 Messages

Paramount+ as everyone has said is having a problem with the notification. Is there a fix because we’ve all tried the above so called “fix” but they all have not worked. Please let us know if there is a  concrete proven Known fix that actually fixes this problem.

Thanks. 

(edited)

1 year ago

Frust-tra-ted123abc

Visitor

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8 Messages

UPDATE:

as of 6/12/23 I’ve tried all the different supposed “solutions” but none of them work, some seem to work but the “solutions” don’t last more than the episode your currently on. You have to keep uplugging and plugging back in your flex box. I called Xfinity today and they said to me they do Not have a fix for this problem. They did say to call Paramount+ directly and talk to them, it always seems that big companies many times pass the problem to someone else. I did call the number they game me and conveniently the recorded operator said, “There is no one here to answer your call.” It’s amazing how they and different agencies/companies can track us and listen to what we say to sell us stuff and maybe for other reasons but they can’t fix this relatively simple problem that has to do with their own system, wow, Soo ridiculous and such a waste of our hard earned money. 

(edited)

1 year ago

user_4d77dd

Visitor

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1 Message

Same issue here. Does anyone at xfinity know what they're doing?

1 year ago

XfinityVictor

Official Employee

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892 Messages

Hello, thank you for taking the time to reach out to us. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_a9f5ad

Visitor

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2 Messages

1 year ago

Just signed up for Paramount+ tonight and 2 episodes in I had this “press exit or menu to exit app” pop  up

on screen.  It won’t go away and it blocks the entire top of the screen.  Frustrated that xfinity didn’t fix this issue …seems it has been an issue for awhile now.  Only happened when watching paramount+.  I won’t keep that steaming service if the issue persists.  Xfinity please do better. 

0

user_c5d8b3

Visitor

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1 Message

1 year ago

I’m also having this issue when I watch anything on paramount + through X1. Sometimes I can make it through an episode before it pops up. I have a single box, but this doesn’t happen with any other third party apps I launch.

4

XfinityJoshuaG

Official Employee

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331 Messages

Sorry to hear that, can you try these steps?

1. Go to the settings icon at the top of your screen and press the middle "ok" button

2. scroll to "Preferences" and press the middle button

3. scroll to "Notifications" and press ok 

4. at "All Notications" press ok to turn off

5. Arrow back to main settings screen

6. Arrow to "Device Settings"

7.  Arrow to "Power Preferences" Press Ok

8.  Arrow to "Restart" Press Ok

9   Wait for Box to Restart

We've had reports of this solving the issue.

1 year ago

0

user_8602be

Visitor

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1 Message

Does not work, still keeps graying out screen and scrolling this message.. I am tired of hunting for solutions with no real fixes and no real answers here .. Never had these issues so often with Metronet.. I will be making changes soon because of non working services...

1 year ago

XfinityArmand

Official Employee

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1.9K Messages

We are glad to take a closer look at this for you @user_8602be.  Are the issues still present?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Frust-tra-ted123abc

Visitor

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8 Messages

@XfinityJoshuaG​ 

This Doesn’t Work. 

1 year ago

Natiish

Visitor

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3 Messages

1 year ago

This is not a "we will look into it" issue.  Send it to your IT department and let them send out a software patch and this entire thread will be dead and gone. It's obviously either a programming or hardware issue and can't be fixed by simply "turning off notifications" as stated by several people. Fix it,  and if you can't then notify someone who can. 

1

0

XfinityBillie

Official Employee

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2.8K Messages

@Natiish Thank you for reaching out to us here on our Xfinity Forums. If you are experiencing the same issue it looks like XfinityJoshuaG posted some steps that have helped resolve this issue for some of our valued customers. Have you already tried those steps? If so, did they resolve the concern or are you still experiencing it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_c62259

Visitor

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1 Message

1 year ago

I'm really irritated. I tried the "approved solution" and after resetting the notifications were RIGHT back not even minutes later. Notifications are still toggled off. This really should be fixed.

1

XfinityRay

Official Employee

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2.2K Messages

Thank you for letting us know that the exit notification came up again, @user_a59c31. I understand how it is frustrating to go through. I would like to access your account from here to further help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_0258b4

1 Message

1 year ago

This worked for me, so instead of going to my Paramount plus shows directly from Xfinity Home page, I get into Paramount plus app first then go to shows 

0

stevenephilly

New Poster

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3 Messages

1 year ago

Only fix I found d is to switch to Verizon 

0

0

jameso71

New Poster

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3 Messages

1 year ago

This happened to us twice tonight when watching a Paramount+ show on our X1 box. At the end of the episode, the repeating notification/message to "press EXIT to exit the app" appeared and a new one would appear every few seconds and could not be stopped, even after exiting the Paramount+ app. I found that it would stop if I hit the XFINITY button on the remote and/or hit the GUIDE button on the remote--I did both and the notification barrage ended, and I'm not sure which (or the combo) did it.... Well, it stopped until we watched another Paramount+ show and it started all over again once we reached the end of the next episode. 

Xfinity and/or Paramount+'s developer, need(s) to fix this issue and not rely on work-arounds that require turning off features you might want to leave enabled, or that simply don't work. This seems to be an easily reproducible issue, I'm sure if I go back into my Paramount+ app and watch another episode, it will happen again at the end of the episode. The problem needs to be addressed at it's core so it stops happening. Please escalate this issue within the support system so it can be properly addressed.

Furthermore, I typed up this message and tried to post it. I apparently wasn't logged in to forums, so it walked me through the steps to sign in, and in the process it lost my post and I had to re-compose it. This also needs to be fixed.

1

XfinityBillie

Official Employee

 • 

2.8K Messages

@jameso71 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry for the experience you've had with Paramount+. It definitely isn't what we want for our valued customers. I'd like to troubleshoot this on our end so we can have record of the error and work on a resolution. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3d92be

1 Message

1 year ago

3 months later and this is still an issue. Awesome… I could barely put this message on here cause the internet is so bad too. And with how expensive Comcast is, I’m done. 

1

0

XfinityRaf

Official Employee

 • 

591 Messages

Good afternoon, and thanks for taking the time to reach out to us to report your internet issues.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_f0f609

1 Message

1 year ago

I am experiencing this issue as well. Already did a restart to finish watching the Paramount + show before finding this forum and at the end of the next episode the hint popped back up so I restarted again. When is XFINITY going to fix this? 

3

0

XfinityXanadu

Official Employee

 • 

300 Messages

I'm curious and this will help provide as much information as possible if it hasn't already come across our engineers' desks... is this happening when you launch a show from the title itself, or once you launch a show after opening Paramount + ? I'm wondering if what user_0258b4 noticed above does not duplicate the error, if so, then it's a part of identifying the starting point of duplicating the issue to troubleshoot it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_a5bb28

1 Message

@XfinityXanadu​ it happens no matter how I open paramount plus.. I've tried turning off notifications and it still there! 

1 year ago

0

XfinityThomasA

Official Employee

 • 

1.8K Messages

Thank you for letting us know, @user_a5bb28. We certainly can help with troubleshooting and work together so you can enjoy your shows. Had you tried all the previous suggestions provided in this thread as well as testing on other devices to see if this issue is isolated to your TV box? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_e96cd7

1 Message

1 year ago

Could be a coincidence, but, removing the batteries of the remote fixed the issue for me. 

i wonder if there a bug showing the wrong text notification when the batteries in the Xfinity remote are low. 

0

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