Press exit or menu to exit app keeps popping up

We appreciate you reaching out through Xfinity Forums, @barmby. We definitely want to help with troubleshooting your account. Are you only having this issue with specific shows on Paramount+ or all programs? Also, have you tried using Paramount+ on another device and are you having the same issue?

I’m having the same issue on Paramount +. I’ve tried all the recommended steps and also changed streaming boxes but the issue persists. This is beyond frustrating. 

@barmby​ same only with paramount plus any episode or trailer. 

@XfinityJeniece​ I noticed it when watching rugrats. After whatever episode I click play on finishes, it starts the next one with the issue over the top of the screen

@Frostyexile Have you tried the solution posted above by @user_97818a?

Please let us know if this helps.

Hi, @user_a59c31! Thank you for reaching out on our forums' page for help and for your patience while waiting for a response. I love watching this app on my Xfinity box as well so I can relate to the inconvenience that this can cause. I am sorry to learn about this experience. Are you still experiencing this issue at this time? Have you tried the awesome steps provided by user_97818a above?

Those steps aren’t so awesome

@XfinityGabriel​ doesn’t work at all

@XfinityGabriel​ i agree with user_d48b97 that those steps don’t work at all. They seem promising but it working is another thing because it doesn’t. Can Xfinity help or are they going to continually ask every person if their just using Paramount+ plus promises of wanting to help but not actually fixing the problem? Still waiting. ⏱️

@XfinityGabriel​ Those steps did not fix it.

@XfinityDilary​ only happens on flex with paramount +. The only way to get rid of it is restart. But as soon as you get to the end of another episode it comes back on

Hello @Bm12_, thank you for taking the time to reach out to us. We will be happy to help with the issue that you're experiencing. Have you tried the steps mentioned above to see if it helps? 

@XfinityJimmy​ have you guys read the responses that it doesn’t work?

@XfinityJimmy​ I agree with user_d48b97, we all are having problems with Paramount+ with the notification. Is there a solution or not? Xfinity, please send fix not just more questions and promises of fixing something that should be otherwise simple or maybe Xfinity and Paramount+ should apologize to all the customers with compensation to whom they caused frustration. 

Agreed!! This is terrible service.

@Frust-tra-ted123abc​ I concur completely!!!!

@Evilyn21 Thank you for reaching out. I can understand how frustrating this can be.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi there, @S.R1501, thank you for taking the time to share your experience with us. Please let us know if turning off notifications did assist in resolving the issue. 

@user_9624f9 I recently had the same issue, and it happened after I skipped an update on my box one night. The fix for me was like the others that posted here a reset of the box. It hasn't happened to me since. 

Thanks for providing the fix to the issue @user_97818a!

I would like to ask a few questions of you and others in thread to see if there is a common denominator. 

What is the make and model of your box (please just post make and model) this can be found on the sticker on the bottom or back of box. When did this start happening? Such as after skipping an update, right after an update.

Here are a list of comparable and incompatible;e boxes. 

To access Paramount+ programming, you’ll need:

1. One of the following:
   • A compatible streaming TV Box with Xfinity Flex service (excludes Xi5 TV Boxes) or a compatible X1 TV Box with Xfinity X1 service, including:
     • Xfinity Flex
       
       • Xi6 streaming TV Box
       • XiOne streaming TV Box
     • Xfinity X1
       
       • XG2v2 (Non-DVR; Pace Model)
       • XG1v3 (DVR; Arris or Pace Model)
       • XG1v4 (DVR; Arris Model)
       • XiD (Non-DVR; Pace or Cisco Model)
       • Xi5 Wireless TV Box (Non-DVR; Pace Model)
       • Xi6 Wireless TV Box (Non-DVR; Arris or Technicolor Model)
   • TV Boxes that aren’t compatible:
     • RNG150
     • Pace Xi3
     • Samsung XG2v2
     • Arris XG1v1
     • Pace XG1v1
   • Flex exclusions:
     • Pace Xi5 (PX051AEI)

Sure I am happy to answer any questions I can. The box is:

xione-sc (A) the model is :  SCX11AE1BCO streaming box

I am happy to report it is still working.  On my trouble shooting steps I tried just turning off the notifications without completely resetting the box and the notifications still popped up.  I found that after I completely reset the box they went away.  I use to work for the Nielsen Company and through trial and error how to fix many cable/ satellite issues with various boxes.  I understand how frustrating these issues can be and am happy to assist in anyway I can.  Have a blessed day!