Frequent Visitor
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12 Messages
Power Saver and Screen Saver
Hello -
I have an X1 box and use Power Saver when we are not watching it. It used to just stay as a blank screen when in Power Saver mode. Now, in less than a minute the Screen Saver kicks in. I have the Screen Saver set to 5 hours, but once I go into Power Saver it comes on very quickly. I called in to Support and the guy I talked to had no clue. He didn't know why it was coming on or how to disable it.
Also, is there a way to disable hitting any button on the remote to "wake" the X1 box from Power Saver mode? I would like it to come on only when I hit the Power button. If any other gets bumped, the X1 box is coming on and we don't want that.
Can anyone please help me? Thank you...
mb340
Frequent Visitor
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12 Messages
6 years ago
Follow up question...
I found elsewhere on this forum that when the X1 box goes into Power Saver, it is supposed to shut down the HDMI port. That makes sense because our screen used to go blank when it was in Power Saver.
As of this week, that is definitely NOT happening. The screen saver is coming on so the HDMI port is very much active.
Is this by design? Was this a recent change?
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fedup978
Contributor
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294 Messages
6 years ago
I am also seeing this as any issue because if I powered down the cable STB, my TV 's would all say "no signal" and now that has changed. This new change keeps the HDMI port open and my TV's will not shut down automatically after a timeout of no signal. I found this out late the other night as I see flashes of lights out in my living room and I am the only one in the house so needless to say that I was not sure what was going on. That is when I found out that comcast again made a change to their system and never posted a thing about it. I did some research and found that they made this change. Now I have to make sure that I turn the TV off as well as power down the STB Thanks comcast for another wonderful upgrade to your system that will cost me more on my electric bill each month. As for a fix just put a "Never Turn on" option for the screen save option so it will shut down the HDMI port as it did prior to your latest and greatest upgrade.......
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unicat
Contributor
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20 Messages
6 years ago
Same here, Screensaver comes on about a minute after powering down the box. This just started recently. It used to stay a blank screen. I don't like this, it is wasting electricity. Can you put it back the way it was ?
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mb340
Frequent Visitor
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12 Messages
6 years ago
I contacted Comcast tech support twice about this. Both times, they went through the standard questions and then sent a signal to reset our X1 box. Same problem. Both said they couldn't figure it out and said I could go to a Comcast store and swap out the box.
I asked both of them if this was a new design "feature.". Both said that it's possible but they didn't know.
If anyone from Comcast is reading this, please switch this back! The whole idea of Power Saver is to use less energy and send no picture or data to the TV. This is causing some of us problems. The worst part is they didn't tell us about this and there is no way to deactivate it.
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fedup978
Contributor
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294 Messages
6 years ago
The fact that you called support 2 X's and they could not tell you for sure if this was a change or not is a sign of a poorly run support organization, but I have found that on far to many issues when I have had to call into their organization. I was in and ran support for many years and any changes that were coming out were ALWAYS communicated to the front line techs prior to it coming out and on the day that it was pushed out to the customer base. I continue to shake my head at what I see coming from the support organization. Getting off the soap box. I just wish that I had another option for cable and Internet services in the area I am currently living at as I would fire comcast very fast. Yep not a happy customer
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lesmikesell
Contributor
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532 Messages
6 years ago
Why don't you put in the code for the remote to control your TV power so it all goes off at once? Why do you want a powered-on TV at a blank screen?
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unicat
Contributor
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20 Messages
6 years ago
For one, our remote is programmed for our tv, but it is just the tv that turns off, you have to power down the box by either saying power down in the Mic or by powering down in the settings. Secondly I never said that the tv stays on, I said the screen saver comes on after powering down the box. So when you turn the tv on, not the box, just the tv, there is a screensaver on the tv. Which means even though the box is powered down there is still a signal going to the tv when there should not be. Wasting electricity. Power saving mode is supposed to save power not waste it.
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lesmikesell
Contributor
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532 Messages
6 years ago
I thought HDMI connections sense when there is something on at the other end. So it probably goes off when the TV is off. Or at least would not have a complete circuit to waste any power.
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fedup978
Contributor
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294 Messages
6 years ago
I have the TV's programed in for power control, but when I use the options to power down the STB it does not turn of the power to the TV's for some reason. This happens on all three of different brand tv's connected to the three different boxes.
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lesmikesell
Contributor
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532 Messages
6 years ago
Do you mean the power button on the remote doesn't control the TV, or going to settings and powering down the X1 box doesn't also shut down the TV? My remote contols power and volume on 2 diffent brands of TVs as expected.
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unicat
Contributor
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20 Messages
6 years ago
Wow, Comcast has yet to even acknowledge this issue. Has anyone else had any luck yet?
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fedup978
Contributor
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294 Messages
6 years ago
Nope, have not seen or heard anything from comcast, but that does not surprise me one bit. Just like this change did not have any notification that it was coming out to make their customers aware of it.
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UNCNU
Contributor
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94 Messages
6 years ago
I've had the same problem for over a week. The X-1 box used to shutdown after a period of inactivity and then the tv would be grey--the TV settings would then cause the TV to shut off after about 15 minutes as it detects no activity. Now the X-1 box goes off and the screen saver comes on instead and I'm guessing the TV detects the screen saver so it won't shut off. I have two differnet and fairly new X-1 boxes (a larger 4k box for a 4k tv and a smaler box for a regular hdtv). This problem is on both so it can't just be the box or tv and would seem to be on comcast's end. This also happens if I shut down the box using the remote--it immediately goes to the screen saver.
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lesmikesell
Contributor
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532 Messages
6 years ago
Why isn't your remote also powering the TV off immediately? Is it paired with it?
https://www.xfinity.com/support/remotes/
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fedup978
Contributor
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294 Messages
6 years ago
I have 3 TV's and 3 STB and I have tested each of them yes, all 3 are paired to the boxes, if I hit the "all power" button to turn EVERYTHING off the Tv's go off but the STB will stay powered up until it reaches the power off timer limit, that wastes power no matter how little it is using it is wasting power. The only way to get the STB to power down is to use the power down option in the settings option. If I forgot to turn off the TV, after using this option, the TV's are all set to power down automatically after about 5 minutes of no signal to the HDMI Port. This recent change that comcast installed has changed that and now they keep the HDMI Port open so after a minute or two the screen saver comes on the TV. I hope this helps for an understanding of what the issue is, and what the people here are compalining about. comcast changed something again and it is not helping those of us that are concerned about power usage.
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