Poor Ultra 4K Quality

Thank you so much for your time and patience while waiting for a response, @ kidro2! We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. However, the great thing about reaching out to us is when one specialist becomes unavailable another one can pick up right from where we left off at any time of the day! This is to ensure that we provide you the best experience!

In reviewing the conversation history, I am seeing that it has now gone over 7 days since we obtained verification. Over social media, we are required to verify the account every 7 days for security purposes. This is strictly for the security of the account. In order to further assist, would you mind clicking on my handle “Comcast_Gabe” and sending us a private message with your first/last name and full address? Since we already did signal refresh last week and you are still experiencing video service issues, once I receive this information, I will be able to run through some additional troubleshooting steps on my end to determine if we can send you a technician visit to help with providing a solution as quickly as possible. How does this sound?

Yep, me too. Its very clear but the colors are off.

There have been advancements made to 4K equipment and tech over the last 3 years, so we would be glad to check your current equipment and see if there is the option or need to upgrade the box. Please review the 4K compatibilty guidelines and information here and if you meet all of them, then please send a message to me (ComcastGina) with your name and the service address so I can take a closer look. 

I'm experiencing the same issues expressed here and it only occurs when trying to watch 4k programming via Xfinity on channels such as NBC and FOX. I am eventually able to get the correct color contrast when switching back and forth from 4k to 1080, but then the 1080 contrast gets all screwed up. Like others have said on this thread, this is isolated to Xfinity programming and NOT streaming services such as Netflix and Amazon. Any updates to fixing this? This has been an issue for over a year, including 2 different Xfinity accounts/boxes.

Thanks

I found a resolution via another similar thread. Go into Device Settings and change Video Display from 16:9, 2160p60 4K UHD (Best Available) which is fine when you're on regular channels to 16:9, 2160p30 4K UHD.

For some reason, this seems to fix the problem. Although it seems very strange that when using the best available option it doesn't work. Regardless, the picture looks great and for those experiencing the same problem I would recommend trying this. Hopefully Xfinity fixes this so that those that select best available, which why wouldn't you, don't experience this problem.

i'm watching the Olympics 4K, same issue. Washed out, zero contrast. What gives?