kidro2's profile

Frequent Visitor

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13 Messages

Sat, Nov 21, 2020 10:00 AM

Poor Ultra 4K Quality

I have a UHD X1 box and a UHD television connected via HDMI. UHD on the TV itself (either Blue Ray, Netflix, Amazon Prime, etc.) looks great...absolutely no problems. Even UHD using the Netflix and Amazon Prime apps on the X1 box looks great, so I know that the HDMI cable and TV are fine.

The problem is with Xfinity broadcasts in UHD, like sports for example. When I switch to the UHD version of a football game, the contrast and colors are horrible, and it doesn’t appear to be UHD. The picture is badly washed out.

Anyone else having the same issue? I have searched the forums a little and Googled it, but most of the complaints seem to be connection issues or settings.

Responses

Frequent Visitor

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13 Messages

6 m ago

Go ahead, but that’s exactly what ComcastChe did last week.
ComcastGabe

Official Employee

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201 Messages

6 m ago

Thank you so much for your time and patience while waiting for a response, @ kidro2! We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. However, the great thing about reaching out to us is when one specialist becomes unavailable another one can pick up right from where we left off at any time of the day! This is to ensure that we provide you the best experience!

 

In reviewing the conversation history, I am seeing that it has now gone over 7 days since we obtained verification. Over social media, we are required to verify the account every 7 days for security purposes. This is strictly for the security of the account. In order to further assist, would you mind clicking on my handle “Comcast_Gabe” and sending us a private message with your first/last name and full address? Since we already did signal refresh last week and you are still experiencing video service issues, once I receive this information, I will be able to run through some additional troubleshooting steps on my end to determine if we can send you a technician visit to help with providing a solution as quickly as possible. How does this sound?

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comc25

Regular Contributor

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117 Messages

6 m ago

Yep, me too. Its very clear but the colors are off.

Official Employee

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200 Messages

6 m ago

There have been advancements made to 4K equipment and tech over the last 3 years, so we would be glad to check your current equipment and see if there is the option or need to upgrade the box. Please review the 4K compatibilty guidelines and information here and if you meet all of them, then please send a message to me (ComcastGina) with your name and the service address so I can take a closer look. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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