kidro2's profile

Sat, Nov 21, 2020 10:00 AM

Poor Ultra 4K Quality

I have a UHD X1 box and a UHD television connected via HDMI. UHD on the TV itself (either Blue Ray, Netflix, Amazon Prime, etc.) looks great...absolutely no problems. Even UHD using the Netflix and Amazon Prime apps on the X1 box looks great, so I know that the HDMI cable and TV are fine.

The problem is with Xfinity broadcasts in UHD, like sports for example. When I switch to the UHD version of a football game, the contrast and colors are horrible, and it doesn’t appear to be UHD. The picture is badly washed out.

Anyone else having the same issue? I have searched the forums a little and Googled it, but most of the complaints seem to be connection issues or settings.

Responses

brisco06

Contributor

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24 Messages

7 m ago

I have the same problem.  4K is washed out and dull...regular HD channel looks better.  

dcfox

Regular Contributor

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325 Messages

7 m ago

I noticed alot for the UHD sports. It is much darker and washed out. The regular HD channel for the same game is better and cleaner. Even today on the Fox football games on UHD bradcast. 

brisco06

Contributor

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24 Messages

7 m ago

I just did a test on the Ohio State/Indiana game on my 4K apple TV FOX sports app.  Looks great.  Jerseys are bright red for OSU.  Evidently the problem must be comcast...what else is new

Frequent Visitor

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13 Messages

7 m ago

Yep! I just switched to the Wisconsin game and it looks good. Interestingly, I checked another channel earlier and it happened to be FSN. I guess Fox has some work to do.
dcfox

Regular Contributor

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325 Messages

7 m ago

Now that the 4k  of Wisconsin and NW on ABC is on it is much better just like the ABC 4k games last week or two. Not sure why it happens on FOX. Even all the guide and other options I metioned are normal. 

dcfox

Regular Contributor

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325 Messages

7 m ago

One thing I noticed is that even the guide, last watched, xtfinity options ect are much darker so would say yea the box or comcast. It is not just the game broadcast its self that is dark when on the UHD bradcast. 

brisco06

Contributor

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24 Messages

7 m ago

Yes.   Wisconsin/NW game looks much better.  Maybe it is FOX.  I first noticed it several weeks ago on the baseball playoffs which I think I may have been on FOX

 

 

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @kidro2, @dcfox, and others who have noticed this issue. Thanks for sharing your experience here on the Xfinity Forum. My team would be happy to gather more specific details about your experience, so we can pass this information to our engineers for further investigation. If the issue is determined to be with FOX, they can communicate the necessary info to them. 

Please send me a private message with details of these games, times and dates they aired, and details about the quality, we can get started.

Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Frequent Visitor

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13 Messages

6 m ago

Anyone watching football today? Both Fox and FS1 were still poor quality during the early games, and now NBC has the same washed out look. ABC looked great last weekend and the week before. Can anyone confirm issues with NBC today? (ND vs Syracuse)
dcfox

Regular Contributor

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325 Messages

6 m ago

I noticed the Fox and now NBC broudcast show HDR on my tv settings. Ths past  ABC games  did not and showed UHD and looked better. I notice HDR is darker but these games seem worse. I tried Dynamic setting on Samsung TV and it does look better on HDR shows.  I thought it may wash things out like it does on HD but it did not. 

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @kidro2

I'd be happy to investigate since you're still having poor quality while watching your games. Can you read my last post and send your account information? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Contributor

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20 Messages

6 m ago

Yes I am having the exact same issue. The 4K broadcast of the Fox NFL game has very washed out flat colors. And I also noticed that the guide is also flat and washed out when I'm on that 4k channel. I'm wondering if I have the most advanced 4K box. My 4K box is over 3 years old. Please advise. Thank you.

Frequent Visitor

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13 Messages

6 m ago

I already sent my information a week ago. You (or someone) sent a signal to my box and restarted it. I sent you another private message just now. Please read the complaints from other users in this thread. This is not an isolated issue on my end.

I know the default answer is to make sure connections are secure and to restart the X1 box, but first of all, my connections are good. Second other channels like ABC look good, Netflix and Amazon Prime look good, other content offered through Xfinity looks good, it’s just beem Fox, FS1 and apparently NBC that look bad. Third, don’t you think it would be a crazy coincidence if all of us just happened to have loose connections?

There has to be something else going on.
ComcastRob

Official Employee

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268 Messages

6 m ago

I completely understand the urgency, and I know you have tried most of these steps to fix the issue. Since you mentioned what you have tried thus far, I can bypass certain steps and start with a signal hit to your cable boxes. If I run into a step we haven't tried, we can continue from there. Sending a signal to your cable box will interrupt your service for 3 - 5 minutes including any DVR recordings. Would it be okay to proceed? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
brisco06

Contributor

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24 Messages

6 m ago

I agree 100% with everything kidr02 said.  It is exactly my experience with 4K.    

 

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