2 Messages

Sunday, August 25th, 2024

Closed

Poor TV picture quality

TV picture distorts and pixilates and sound cuts out. It does it on Game Show Network and Hallmark Channel and several others. I have gone through all the procedures that Xfinity instructs me too on the self-help. It seems to impossible to actually talk to a live person about this.

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Official Employee

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2.2K Messages

1 year ago

@user_bdyjir We are here for you! I would be reaching out for help if I was having distortion or pixelation too! Please send us a direct message with your full name and address:

(Full credit to @BruceW  for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.


2 Messages

No, my question was not answered and my TV picture is just as bad if not worse. Why do I have to play games and go on a treasure hunt to find out what the problem is? Just have someone give me a call to talk about it.

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