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Sunday, August 25th, 2024 8:36 AM

Poor TV picture quality

TV picture distorts and pixilates and sound cuts out. It does it on Game Show Network and Hallmark Channel and several others. I have gone through all the procedures that Xfinity instructs me too on the self-help. It seems to impossible to actually talk to a live person about this.

Official Employee

 • 

1.4K Messages

2 months ago

@user_bdyjir We are here for you! I would be reaching out for help if I was having distortion or pixelation too! Please send us a direct message with your full name and address:

(Full credit to @BruceW  for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.


2 Messages

No, my question was not answered and my TV picture is just as bad if not worse. Why do I have to play games and go on a treasure hunt to find out what the problem is? Just have someone give me a call to talk about it.

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