2 Messages
Poor TV picture quality
TV picture distorts and pixilates and sound cuts out. It does it on Game Show Network and Hallmark Channel and several others. I have gone through all the procedures that Xfinity instructs me too on the self-help. It seems to impossible to actually talk to a live person about this.
XfinityPeterH
Official Employee
•
2.3K Messages
1 year ago
@user_bdyjir We are here for you! I would be reaching out for help if I was having distortion or pixelation too! Please send us a direct message with your full name and address:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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