Poor picture quality - for years

Is there any way to improve Comcast's picture quality? (Especially NBA games?) I don't want to have to look for another service, but after years of this... I'm resolved to get what I pay for.

I have Comcast's 4k box/4k service, a Sony A80j OLED tv (excellent tv) HDMI 2.1 cables (all new) etc etc. My cable box settings are set to all the best settings.

Help please? Is there anything I can do to avoid canceling?

I'm mean, I'm not exaggerating when I say that this TV has an amazing picture (well documented) but Comcast always looks horrible by comparison. Their compression is killing the quality. I use ANY other app... Internal or on an external device...and the picture is wonderful. It's just Comcast's service.

I hope I'm wrong. Let me know please.

Responses

BHelms07

Contributor

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67 Messages

3 years ago

Possible bad cable connections. If it's a wireless box, possible bad internet connection.

3

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wisealma

Visitor

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4 Messages

@BHelms07 thanks. The HDMI cables are new (and the latest) and so is the TV. It's a wired 4k box.

3 years ago

0

XfinityJaxie

Official Employee

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292 Messages

Hello, @wisealma, thank you for reaching out to us about the picture quality issues! It would be our pleasure to assist. Since the box is newer, the TV and Cables are also new, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

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wisealma

Visitor

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4 Messages

I did what you said... No response

3 years ago

0

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wisealma

Visitor

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4 Messages

3 years ago

I'll chat you, but I've called in before with no successful solution.

0

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user_678df0

Visitor

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1 Message

3 years ago

I’m having the same issue myself watching the NBA playoffs on ESPN. Was there any resolution ?

1

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CCJimmy

Problem Solver

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492 Messages

Hello @user_678df0, thank you for reaching out to us. We will be happy to help with any cable issues that you're having. If you don't mind, can you provide some details about the issue that you're experiencing?

I no longer work for Comcast.

3 years ago

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user_38a2ee

Visitor

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1 Message

3 years ago

I have had pixelation issues with concast for over 5 years, particularly on CNBC, but more recently on all HD channels. I have had many Comcast service calls and 3 corporate cases. Nada.

I believe the problem is in Comcast’s network engineering. They try to jam too much content onto too little bandwidth. In essence they are screwing their customers by designing in poor picture quality. With the advent of streaming, on which Comcast makes incremental revenue, the problem has gotten much worse.

I want to start a class action suit.

1

CCTimothy

Valued Contributor

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406 Messages

I'm so sorry to hear about the continuing issues you are having with pixelation, @user_38a2ee. I want to try and get this resolved. All of the SD channels are coming in fine?

I no longer work for Comcast.

3 years ago

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amiko

New Poster

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2 Messages

3 years ago

I join the group, complaining about picture quality. We have new bulk service to our condo building, a 3-year-old HD TV, with an X1 box, and the picture is definitely not HD... It's more noticeable when watching sports (which we do a lot!), BUT EVEN WATCHING STUDIO-RECORDED PROGRAMS LIKE JEOPARDY, WHEN THERE ARE 4-5 PEOPLE ON THE SCREEN THE PICTURE IS SIMPLY NOT SHARP!

(edited)

3

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XfinityNicolas

Official Employee

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1.1K Messages

Hey @amiko thank you for reaching out to Xfinity Support on our forums. Quality issues can sure make it hard to enjoy your shows and I'd love to help. Can you send us a direct message so I can check your connections and find out what is causing it?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_088e02

Visitor

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1 Message

I'm having the same problems with Xfinity in Pompano Beach, FL.

The Direct TV signal at work is so much better than mine. I have a newer 4K TV. The picture used to be much better but has deteriorated. My neighbors have the same problem. It's just okay, not HD breathtaking.

3 years ago

0

XfinityChristy

Official Employee

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2K Messages

@user_088e02 I am sorry to hear you have been having an issue with your picture quality. Are you running into this issue on a particular channel or with specific programs?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

X1

wisealma

Poor picture quality - for years

BHelms07

wisealma

XfinityJaxie

wisealma

wisealma

user_678df0

CCJimmy

user_38a2ee

CCTimothy

amiko

XfinityNicolas

user_088e02

XfinityChristy

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