pixelation

Well so it's been happening for some time and for me mostly on live broadcasts. A tech came and installed new cables outside. It still happens. Xfinity recently sent out a message to everyone in this area and said they will be working on upgrading ...well they really didn't say what exactly but never fear, it will be good for all they say. I'm seriously considering ending my use of their service. They haven't demonstrated that they can resolve this issue and after their upgrading work ends I will reevaluate and make a decision.

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XfinityPeterH

Official Employee

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3.2K Messages

5 days ago

GB66 We would be sad to see you leave our Xfinity family. Our team is here to help you. Please send us a DM with your full name and complete address.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_z1xppy

Visitor

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4 Messages

14 hours ago

I recently switched to a XB 8 modem from an XB3 modem and immediately had pixilation issues when the WiFi was on. The moment I unplugged the modem the pixilation stopped. This to me was a no brainer. I mentioned it to one of the reps at my Xfinity store and he said to give it time for the signal to adjust. I wasn't buying it and many of the comments online from dissatisfied customers told me this was an issue Xfinity couldn't resolve. I did wait for two days to see if the problem would resolve itself.

Upon doing research on the issue and what worked to resolve it I came across a video on youtube regarding a signal booster. I looked on Amazon and bought a ANTRONiX VRA900B/AC Integrated Residential Amplifier not knowing if this was the answer but, for $30 it was worth investigating and I could return it if it didn't work. It took about thirty minutes to install and worked immediately. The only downside was I had to reestablish the WIFI signal again to all of my devices.

On the upside my ethernet connection speed was over 525mbps and over the WiFi just under 100mbps with a VPN.

I hope this helps anyone going through the same situation.

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X1

GB66

pixelation

XfinityPeterH

user_z1xppy

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