U

Visitor

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1 Message

Tue, Aug 3, 2021 3:08 AM

Pixelation

I’m experiencing pixelation on local channels, 2,5, 7, 9, 11. Technicians have been out, HDMI cords replaced, main cable box switched to another TV, electric plugs replaced. Still getting pixelations. This sounds like a very common problem. Trying to get thru to live help is a JOKE.  Anyone know if there is a permanent fix????

Responses

Rustyben

Expert

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24.1K Messages

2 m ago

pixelation is caused by noise and or low signal on the cable line. you can schedule a service call to only fix the signal at the demarcation point (where it attaches to your home). The tech can check all channels and if necessary will refer the lines before your tap to be fixed by a different repair group. 

Official Employee

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278 Messages

1 m ago

Hello, @user_c942b6. I would love to look into the signal reports for your lines and look into getting another tech out to your home to further investigate. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

Visitor

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1 Message

1 m ago

I've had pixilation issues for over 10 years with Xfinity.  Have had too many techs out to keep count of including managers and supervisors.  I've been shown the weak signal on the techs meter and was assured the issues would be resolved,  3 techs have told me the issue is the underground cable feed coming into our neighborhood.  So far a booster was put on my indoor service box which worked for a while then this issue resumed.  I have also been told several neighbors have this issue as well.   

Xfinity provides the worst service of any company I've ever dealt with.  If you want to spike your blood pressure try getting a service person on the phone.  When you finally do they read from a script telling you to do all the things that have been tried in the past.  I'm going to research cutting the cord and streaming.  Xfinity will drive many customers there maybe that's their plan it sure seems that way.

Official Employee

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347 Messages

Hey there, @user_f25ad2, thanks for reaching out through Xfinity Forums regarding your pixelation issues! We definitely do not want to lose you as a member of the Xfinity family and we would be happy to help with troubleshooting the issue. I apologize this has been an ongoing issue and for any poor customer experiences, you have had. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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