U

Visitor

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1 Message

Tue, Nov 22, 2022 2:35 AM

Pixelation problems on my TV

The picture on my TV keeps pixelating and breaking up.

BruceW

Gold Problem Solver

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24.2K Messages

4 days ago

The picture on my TV keeps pixelating and breaking up.

Pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.

Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee

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211 Messages

2 days ago

@user_c466b0  Thank you for reaching out through our forum. I'm sorry to hear that you are having pixelation problems. I apologize for the inconvenience this is causing. Can you please tell me what troubleshooting steps have you already completed? I don't want to make repeat a step you have already done. 

Visitor

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3 Messages

2 days ago

I have been having the same problem for about a week on all of my TVs. I have reset all devices and do a System Refresh daily. Sometimes the System Refresh works, but only for a day. I have rechecked and tightened all connectors.  The pixelization is is so bad that sometimes you can’t even tell what is on the screen. 

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