Contributor
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16 Messages
Pixelation and freezing every evening on multiple channels
Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until around 11p. Comcast Labs always says the signal is good and we've checked all of our connections inside and out. We've also resatrted all of our boxes to no avail.
I have done a system refresh online and upon completion, it works cleanly for about 5 minutes before going back to the pixelation and freezing which leads me to believe its something outside of my house. No cables have been moved or changed in the time this has been happening.
What could be going on that can be temporarily fixed by a refresh but only affect our signals during the evening?
user_b91e76
Visitor
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3 Messages
4 years ago
Had a tech out a couple days ago, they replaced the dvr and a cable end outside the house. Checked the connection to the box in the wall. Very nice and very professional, said the signal can degrade in the evening. Not really surprised but the problem persists. Comcast has wore me out. It is obviously a systematic problem on their end, will the fix it?
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user_6b761c
Visitor
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3 Messages
4 years ago
Good luck! I have had this problem for over a year. I pay for service I don’t even get. I have had 5 tech guys out here and an open ticket for service on the lines since March. In June no one had still come to fix the line since March and so this same tech guy keeps coming to my house and says he can’t fix the problem that it’s another departments issue and that he continues upgrading me to have it taken care of, but still nothing happens. They also won’t credit my account until the problem is fixed, problem they refuse to fix!!! Additionally, I tried to cancel my account, the forwarded me to retention, and I was told I would have the same exact service, but now they were bundling with a phone line…guess what? I’ve lost tons of channels. So in addition to pixelation on literally every channel, I don’t even get to enjoy my service or channels I wanted. But I get to pay them monthly for this. Before you judge, I’ve spent countless hours on the phone with tech, managers, account managers, everyone. No one helps!!!
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