Visitor
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2 Messages
pixalation
I have been getting pixelation on almost all channels specially on national channels of 2, 6 and 8. Checked my connections and they are secure. Not sure what has caused it and the automated check on my network box from comcast shows no issues. I am ready to replace the box as a last option but I read that some folks have done this and had no effect. Xfinity???? anything you can do to help resolve this I pay over $300 a month for all your services and really prefer to see the Soccer games without interruptions.
Accepted Solution
XfinityFrank
Official Employee
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1.5K Messages
6 months ago
Hi there, @massfood! Thanks for reaching out to us here on the Community Forum! That definitely sounds frustrating! Good job on the troubleshooting so far! We would like to check out the signal levels and see if perhaps a tech visit is needed. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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massfood
Visitor
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2 Messages
6 months ago
Follow-up: I called support, and they performed a remote check. Fortunately, they scheduled a technician for the same day. The technician arrived and discovered that there had been a change in the outside line signal. He didn’t go into too much detail, but the change in the signal exposed the issue. I had multiple couplers from the main line to expand the cable to six rooms. These days, you don't need that many coaxial cables, so we simply removed all but the two. He did a fantastic job testing each cable to ensure the signal was good, and eventually, we replaced the Ethernet modem as well.
The bottom line is that a change in the signal level on the street, combined with our house having too many splitters, exposed the signal issue. All is well, thanks to the gentleman who was both insightful and very competent.
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