U

Visitor

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1 Message

Monday, June 16th, 2025 2:34 AM

Picture

My picture has gone completely dark --still audio but no chaannel has a picture and i can't trouble shoot anythin

Official Employee

 • 

1.9K Messages

1 day ago

Hey @user_zve9kl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and TV output. I would be more than happy to offer my assistance looking into this further for you.


What troubleshooting steps have you attempted so far?

Expert

 • 

111.1K Messages

18 hours ago

Concern moved here to the TV help section.

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