Mcfeely1's profile
Mcfeely1
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Contributor

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27 Messages

Tue, Oct 15, 2019 9:00 AM

Picture goes black / comes back

This has been going on for a long long time. I’ll be watching any channel. The screen goes black and sound stops. It looks like tv got turned off. Then it comes back and shows the channel again. It almost looks as if the channel had been changed but it hasn’t been. It gets annoying especially if your watching something and then it goes black for 3-4 seconds and then you missed something.

Does someone have the same problem?

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Responses

Mcfeely1

Contributor

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27 Messages

2 y ago

I’ll try a different port or cable. Thanks
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Sounds like a HDMI handshake issue. Try a different input, a different HDMI cord, possibly swap equipment as a last resort
MadAl

Contributor

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37 Messages

9 m ago

Hi, would this be the case on multiple sets? Or is it a signal issue?

MadAl

Contributor

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37 Messages

9 m ago

I've been having the same issue for weeks now

MNtundraRET

Expert

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4.3K Messages

9 m ago


@MadAl wrote:

Hi, would this be the case on multiple sets? Or is it a signal issue?


Are you talking about a specific channel?

Linear cable, or steaming a video?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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MadAl

Contributor

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37 Messages

9 m ago

Hi, 

thanks for responding 

 

linear cable, all channels, multiple sets. 

New Poster

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3 Messages

9 m ago

Yes, I have had this issue for months.  Brand new TV but the cable connection is lousy.  Sometimes it does this every few seconds, very annoying.  Any channel, any time of the day or night.  What's up Xfinity???

MadAl

Contributor

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37 Messages

9 m ago

It was the cable boxe

MadAl

Contributor

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37 Messages

9 m ago

Turned out it was the cable boxes, aided by the connectors

New Poster

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3 Messages

9 m ago

Thank you!

Rustyben

Expert

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24K Messages

9 m ago

closed solved thread

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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