Picture Freezes and Pixilation

@XfinityMacey​ Thanks for the response. I have used the My Account app but haven't had any lasting success. I've rebooted the main cable box, made sure all of the COAX lines were tight and undamaged and have changed the HDMI cord. Nothing provides a permanent solution. It seems that I've had this problem since XFinity improved the service in the area. It seems like a reboot will work for a short time, but in a few hours or a day, problems return. I have noticed that recently, when the picture freezes, it seems to go black and then repair itself in a minute or so, but yesterday it was worse. In the afternoon, while watching ABC, the picture started to pixilate, sound broke up, picture froze, and I got the message "Were having some video issues. Please give us a minute to fix it? That was followed by "This channel is temporarily unavailable. Please wait for channel to reload or try again" The screen then switched to a different channel. I had to reboot to get it back. 

Since others in my neighborhood are having the same problem, it seems that the problem exists outside of my house. A couple of weeks ago I did find that when the picture froze, I could record the program that was frozen and then watch the recording. Only once did I find the recording to also have problems

@Bob_F4

Thank you for letting us know and it sounds like you have tried a few steps to resolve this already. Its strange that the live show will have the pixilation but the recording wont. Do you know if the recording is recording the live event or another airing at a later time?

I am recording the live event. I have used this work around maybe 5 times. I then watch the recording and can watch the event with only a very short delay. Usually basketball games on sports channels or sometimes ABC. 

@Bob_F4

Our team will need to  take a look into your account to double signal levels that may be causing this issue. Can you please send us your full name and full service address? To send the requested information:
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@XfinityMacey​  I had severe pixilation and sound distortion a few months ago. Nothing solved it . They wanted to rip up my yard to put in a new cable, but then a senior tech found a bad connector at the area terminal. He replaced it and it stopped. Now, several months later, it has started again. Another technician got it almost solve today, but after he left it became severe again. It isn't a problem on the apps and the new technician said we had a good signal. I just checked it on the website and it is good.  He did replace an outlet because it glitched when he plugged it in, but that didn't make a permanent fix, either. After seeing this forum and doing an internet search I see that this is a frequent and common problem with Xfinity. Since some of the complaints go back 2 years, it is obvious that Xfinity has serious problems that it isn't worth solving for them. I am bumping this up to administration...Comcast administration.

I was in the process of starting security and mobile service with Xfinity, but that's a no go for sure now.

Hey there @user_1c7c60! Thank you for reaching out here via Forums. I am sorry to hear that you are experiencing issues with your cable services. We want to help! Can you please send us a DM?

Here's the detailed steps to direct message us: 
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