Contributor
•
21 Messages
PG UP 30 Second Fast Fwd - Delayed to 32 Seconds
Sept/Oct. 2023
A 2 second video delay bug just started happening on most NFL recordings at my house. There have been no changes to my TV, Xfinity or WiFi equipment in my house. I have my XR11 remote PG UP button programmed for 30 second fast forward which is perfect when watching football. But recently there is an additional 2 second delay added to the 30 seconds which is too long.
One of the main reasons I pay for Xfinity DVR is to have a 30 second fast forward button and a 15 second fast rewind button. I use the 30 second fast forward feature to skip all of the slow parts that occur between plays when watching NFL football. It is the only way I will watch a full football game. But if the 2 second video delay bug is not fixed I will probably cut the cable and go with something else.
The 2 second video delay bug occurs on most football recordings but not all recordings.
Why did this just start happening at my house? Other customers complained about it 11 months ago.
XfinityAirelle
Official Employee
•
2.1K Messages
1 year ago
@userid_0119hhgf
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
0
0