peacock app

I noticed that to,wander how long it will take Comcast to fix, it’s the operating system.My smart tv app is not affected.

Wonder if there is some way to remove profile.

You ought to get a XG1V4 because that XG2 is an old outdated clunky box anyway.

At least I'm not the only one affected. I tried to remove profile but couldn't figure out how. I even logged into my peacock account online, but it won't let me remove an account. 

Those boxes are what my area is passing out. I went to an Xfinity store to swap out my parents 2 old legacy boxes and they gave me one XG2 and a companion box. Both XG2 boxes, mine and my parents are made by Pace, not Samsung. 

I had to get a new remote for my box. Both me and my parents got the XR15 remotes. My parents remotes worked fine, but mine had issues with TV volume and voice commands. Did an online chat with Comcast and they shipped me the XR11 and credited my account for the shipping. So far it is working great. 

Hopefully they'll fix the Peacock issue soon. After browsing this forum, Peacock has had a lot of issues with X1 since it came out. 

Hello, @minitech! Thank you for taking the time to reach out to us on the forums I hope you are doing well! I know how frustrating it can be when you are trying to watch your favorite programming and are having issues doing so. You have reached the right team to help. Can you send me a private message with your first and last name and address so I can help out? 

Two companies make the XG2, Samsung and Pace. The Samsung model can't handle a lot of new apps from what I read in the forums. I have the Pace model and haven't had any issues with any apps until recently with Peacock. Before the update, I had no problems with Peacock.

Is anyone receiving this error: Apps Error 04036 ?

I am not seeing this message. The Peacock app freezes and my box will usually reboot itself.

@ki1o   That's happening to me too but the odd thing is I can't replicate the issue yet using the DVR itself. Have you tried using the DVR?

I don't think I can use the DVR with the apps on my box. I have no issue recording shows from the guide. I have a whole bunch scheduled for weeks out. The only issue with my box so far since I got it is the recent Peacock app update issue and a faulty XR15 remote that I mentioned in a previous post.  Other than that, the box has been flawless.

Solved the problem, bought a Apple TV.

@minitech Did you ever chat with the Xfinity Support team on this site? Kind of sad that you have to buy another streaming device to watch Peacock, since Comcast owns Peacock!!!

@RadTV When I launch Peacock, it defaults to the browse category. It usually freezes at Jurassic Park, which I think is just above the "Just Added" section.

@ki1o What I mean is when the app loads don't scroll down when the "Browse" category is selected, just scroll to the right to select a different category. The other categories including the "Channel" section don't appear to be affected. 

Why would i chat with a Xfinity Support team on this site, i have direct numbers for advanced repair, local super & their boss, the problem is the app & has to be fixed by engineering.Got on here to see if it was only my node or market area having the issue.As far as the X1 box is concerned the 4k dvr (xg1v4)is not affected as much as the xi6 (technicolor), don't know about the xi6(arris).The xi6 is the best x1 box to have right now but lately comcast has throttled the wifi down load speed so any wifi device is affected more.

@minitech I have an XG1v4 sitting at my door waiting for me when I get home after midnight, that was sent to me by the Xfinity Support team after all else failed with them. It's posted somewhere in this topic about my experience so far with them. Once thing I learned with Comcast support and techs, weather it is this site, on the phone, chat, etc... is it's never their fault. Something is always wrong with your equipment, wiring etc...

A local tech wants to come out Monday if Peacock is still messed up. What is he really going to do? My signal levels are fine and they were tested by the tech last time he was here.

@RadTV I'll try Peacock on the new box when I get home and what you suggested, if the browse category is still messed up.

As I mentioned many times before on this site, I am done with Peacock if it starts messing up.

Hello, @pmr1952. I'm glad you found a temporary fix to your service issues you were experiencing with the cable box. I would be more than happy to help find a solution to this problem.

For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate the conversation.