minitech's profile

Contributor

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207 Messages

Sat, Jun 5, 2021 4:16 AM

peacock app

why is the peacock app so slow & clunky lately

ki1o

Contributor

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58 Messages

5 m ago

I am having issues with Peacock too, ever since they updated the software to include user profiles. When I get to the user profile page, I can press any arrow key on my remote and the app responds. Once I choose my profile (I only have one profile), I get to the main screen with "browse" highlighted and that's when the app crashes. I press an arrow key and nothing happens. Maybe a minute later the curser will move. If I hit the exit button on the remote, the app will either take a minute to close or a minute or 2 later it will crash and cause the box to restart. I have tried a system refresh and a restart and that didn't fix the problem.

With the old version of Peacock, before they added profiles, I never had any issues with Peacock. I also have no issues with HBO Max, or other apps on X1, like TUBI, Xumo, Pluto, etc...

My box is XG2v2 and was installed by a tech about a month ago to replace my legacy DVR box. This box is a cloud only DVR box, even though the Comcast website is says this is a non DVR box.

minitech

Contributor

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207 Messages

I noticed that to,wander how long it will take Comcast to fix, it’s the operating system.My smart tv app is not affected.

minitech

Contributor

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207 Messages

Wonder if there is some way to remove profile.

minitech

Contributor

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207 Messages

You ought to get a XG1V4 because that XG2 is an old outdated clunky box anyway.

ki1o

Contributor

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58 Messages

At least I'm not the only one affected. I tried to remove profile but couldn't figure out how. I even logged into my peacock account online, but it won't let me remove an account. 

Those boxes are what my area is passing out. I went to an Xfinity store to swap out my parents 2 old legacy boxes and they gave me one XG2 and a companion box. Both XG2 boxes, mine and my parents are made by Pace, not Samsung. 

I had to get a new remote for my box. Both me and my parents got the XR15 remotes. My parents remotes worked fine, but mine had issues with TV volume and voice commands. Did an online chat with Comcast and they shipped me the XR11 and credited my account for the shipping. So far it is working great. 

Hopefully they'll fix the Peacock issue soon. After browsing this forum, Peacock has had a lot of issues with X1 since it came out. 

Official Employee

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68 Messages

Hello, @minitech! Thank you for taking the time to reach out to us on the forums I hope you are doing well! I know how frustrating it can be when you are trying to watch your favorite programming and are having issues doing so. You have reached the right team to help. Can you send me a private message with your first and last name and address so I can help out? 

I am an Official Xfinity Employee.
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RadTV

Problem Solver

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534 Messages

5 m ago

I noticed the issue on 6.5.21. I swapped my XG 2 in Dec 2020 for a new model due to the upgrade notice but I don't believe the box is sufficient enough to handle the Peacock app.

ki1o

Contributor

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58 Messages

Two companies make the XG2, Samsung and Pace. The Samsung model can't handle a lot of new apps from what I read in the forums. I have the Pace model and haven't had any issues with any apps until recently with Peacock. Before the update, I had no problems with Peacock.

RadTV

Problem Solver

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534 Messages

Is anyone receiving this error: Apps Error 04036 ?

ki1o

Contributor

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58 Messages

I am not seeing this message. The Peacock app freezes and my box will usually reboot itself.

RadTV

Problem Solver

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534 Messages

@ki1o   That's happening to me too but the odd thing is I can't replicate the issue yet using the DVR itself. Have you tried using the DVR?

(edited)

ki1o

Contributor

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58 Messages

I don't think I can use the DVR with the apps on my box. I have no issue recording shows from the guide. I have a whole bunch scheduled for weeks out. The only issue with my box so far since I got it is the recent Peacock app update issue and a faulty XR15 remote that I mentioned in a previous post.  Other than that, the box has been flawless.

RadTV

Problem Solver

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534 Messages

4 m ago

@ki1o  today, I discovered that the peacock app seems to crash when using the browse category. I made it all the way to the "Just added" section before the app crashed however if I use the other categories the app did not crash. I also tried using the "Kids" profile and there is no crash so for now stay away from the "Browse" category.

minitech

Contributor

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207 Messages

Solved the problem, bought a Apple TV.

ki1o

Contributor

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58 Messages

@minitech Did you ever chat with the Xfinity Support team on this site? Kind of sad that you have to buy another streaming device to watch Peacock, since Comcast owns Peacock!!!

@RadTV When I launch Peacock, it defaults to the browse category. It usually freezes at Jurassic Park, which I think is just above the "Just Added" section.

RadTV

Problem Solver

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534 Messages

@ki1o What I mean is when the app loads don't scroll down when the "Browse" category is selected, just scroll to the right to select a different category. The other categories including the "Channel" section don't appear to be affected. 

minitech

Contributor

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207 Messages

Why would i chat with a Xfinity Support team on this site, i have direct numbers for advanced repair, local super & their boss, the problem is the app & has to be fixed by engineering.Got on here to see if it was only my node or market area having the issue.As far as the X1 box is concerned the 4k dvr (xg1v4)is not affected as much as the xi6 (technicolor), don't know about the xi6(arris).The xi6 is the best x1 box to have right now but lately comcast has throttled the wifi down load speed so any wifi device is affected more.

ki1o

Contributor

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58 Messages

@minitech I have an XG1v4 sitting at my door waiting for me when I get home after midnight, that was sent to me by the Xfinity Support team after all else failed with them. It's posted somewhere in this topic about my experience so far with them. Once thing I learned with Comcast support and techs, weather it is this site, on the phone, chat, etc... is it's never their fault. Something is always wrong with your equipment, wiring etc...

A local tech wants to come out Monday if Peacock is still messed up. What is he really going to do? My signal levels are fine and they were tested by the tech last time he was here.

@RadTV I'll try Peacock on the new box when I get home and what you suggested, if the browse category is still messed up.

As I mentioned many times before on this site, I am done with Peacock if it starts messing up.

(edited)

edwardp

Contributor

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260 Messages

4 m ago

@ComcastSean Sean, the XG2 boxes are incapable of handling the more recent X1 apps.

Please look in these forums for posts relating to the Peacock app, which actually crashed my (now previous) XG2 boxes (both Pace), more than once. This started when Peacock introduced profiles in the X1 app.

The Peacock app developers also need to fix the bug that turns on the subtitles by default.

(edited)

pmr1952

Frequent Visitor

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19 Messages

2 m ago

I fixed my problem. I bought a ROKU ultra-box and lo and behold.....problem solved. comcast cable box is junk

Official Employee

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271 Messages

Hello, @pmr1952. I'm glad you found a temporary fix to your service issues you were experiencing with the cable box. I would be more than happy to help find a solution to this problem.

 

For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate the conversation.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Microphone

Contributor

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117 Messages

2 m ago

Always been slow and clunky here.

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