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mkfn
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1st Reply
1st Topic

Contributor

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18 Messages

Saturday, May 28th, 2022 10:03 PM

Closed

Paused dvr recording will not stay paused

Why, when I pause a dvr recorded program, does the program not stay paused but instead kicks out to live tv?  It seems ridiculous and it's VERY inconvenient.  I don't believe it's always done this and in fact, it seems like it does this randomly.  There are times I start and then pause a show in the morning on one tv and come back to it hours later and it's still paused, with xfinity screen savers.  Just now, I tried to pause a program and it booted me out a few minutes later.  This is terrible service.  I have whole home dvr (one main X1 dvr and 3 mini boxes).  What's going on?

Question

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Updated 

3 years ago

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5

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CCShan

Official Employee

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443 Messages

3 years ago

Hello there @mkfn Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum!  We are so glad to hear from you and want to assist in any way that we can with your DVR pausing concern. Is this happening on all of the boxes or just when watching on the main DVR and have you power cycled the box by unplugging for 30 seconds and reconnecting? 

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mkfn

Contributor

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18 Messages

3 years ago

It seems random to me.  I can't be sure which tv does it more often.  As I said, sometimes the pause holds for hours, until I take it off.  Other times, it stays paused for 10 minutes at most.  I have rebooted/power cycled a couple of times, resetting the whole shebang.  The last time it happened, it was on one of the smaller boxes, not the main dvr.  But I have not tested to be sure it doesn't happen there too.

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CCShan

Official Employee

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443 Messages

@mkfn The smaller boxes work off of the signal from the DVR or the main box, there may be an issue with that signal. Could I also have you check the main DVR to confirm the issue isn't present there as well?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

mkfn

Contributor

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18 Messages

I will have to take some time to see if that is happening.  As I said, this seems to be pretty random and sometimes it stays paused.  Will check the main box tv a few times when we can in the next couple of days.

3 years ago

0

CCTravis

Problem Solver

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546 Messages

Perfect!

We will be right here waiting to here back from you and assist further if needed.

I no longer work for Comcast.

3 years ago

0

jayfish

Contributor

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58 Messages

@mkfn​ 

Don't waste your time. This is how it's always been. I don't know why they are treating this like an issue that you need to troubleshoot.

3 years ago

0

mkfn

Contributor

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18 Messages

Well, sometimes it holds the pause for as long as I like...even hours.  Others it pops to live tv after no more than 10 minutes.

3 years ago

0

user_09f6d2

Visitor

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5 Messages

3 years ago

This happens if it's a cloud recording or if you pause an on-demand program.

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mkfn

Contributor

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18 Messages

3 years ago

@XfinityTravis , This morning I paused a dvr recording on our main tv/box and it stayed paused for as long as I wanted.  Tested it for 2 hours. 

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CCTravis

Problem Solver

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546 Messages

That is great news, @mkfn

I would really like to take a look at your account and equipment configuration. Let's go ahead and move to Direct Messaging, OK? To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

3 years ago

0

superlisaj

Contributor

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25 Messages

3 years ago

I also just got the updated boxes and it will only stay paused for 5 minutes and then kicks me out to live. Not happy and of course have tried all the steps and it just won't help. What a ridiculous problem. I now have to mute every time I hit pause or turn off the TV. 

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CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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