New Poster
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2 Messages
Partial pictures at start up
When I turn on my tv first time in the morning, the picture loads slowly and often with a very small picture in the upper left corner. I have tried resizing through the tv menu, which doesn't work. I am able to fix it via the cable box video display menu by resetting picture to 4:3 then back to 16:9 hd. Once the picture is resized, which sometimes happens automatically, the system seems to work fine for the rest of the day. I have run system refresh and turned off zoom on both the box and tv. What's going on?
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there @ManMtn! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can. No worries! You have reached out to the right team, and we are going to get things squared away for you. So that we can get started, please feel free to shoot us a private message with your full name and complete service address. That way we can access your account and take a look at what is causing this issue for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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