Paramount Plus app lagging

I’m trying to watch shows streaming via the Paramount Plus app and it’s constantly lagging. All other apps work fine. Any suggestions.

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XfinityJanelle

Official Employee

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1.3K Messages

5 months ago

Hi @user_kw6xbm Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your concerns. How are you accessing the Paramount Plus app such as X1 box, flex, or xumo? What devices are you using?

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user_2r8pye

1 Message

X1 box. I'm having the same issue

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5 months ago

0

XfinityAmandaB

Official Employee

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1.6K Messages

user_2r8pye Thank you so much for letting us know you are also running into the same lag issues with the Paramount Plus app. Have you by chance cleared the temporary files on your X1 box?

You can check out how to do that here.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_jrilsu

1 Message

5 months ago

You need a 4G box from Xfinity.

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X1

user_kw6xbm

Paramount Plus app lagging

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