U

Visitor

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2 Messages

Thu, Jan 13, 2022 9:54 PM

Paramount+ in package & I'm paying for it!?!

Paramount+ is part of my Comcast/Xfinity package. When I signed in to access Paramount+, I had to start a Paramount+ account and gave them my credit card information. I now see that Paramount+ will keep charging me. How do I get Paramount+ switched to my Comcast/Xfinity account? 

I had no trouble transitioning with Netflix. It was seamless and easy. I can't get anyone to talk to at Comcast or Paramount. Paramount+ has already refused to return the charge they put on my card. 

XfinityJorge

Official Employee

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336 Messages

4 m ago

Hello, @user_cd8b1e thanks for contacting our Xfinity Support Team via our Forums. We are happy to take a look into your package and see how we can help eliminate you being charged twice for Paramount. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

Visitor

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2 Messages

@XfinityJorge What does the peer-to-peer chat icon look like?

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