New Poster
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2 Messages
Ordered a ppv and set to record but it didnt. did
I ordered AEW Full Gear last night and chose the order and record option. Red light came on. When my kids went to watch it the next day, there was no recording of it. I paid $50 for this and chose to record so I could keep it. Not happy with this.
Beardo640
Visitor
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1 Message
3 years ago
Same thing happened to me. Ordered it set to record, come home from work to watch it, no recording to be found. Almost happened with All Out a couple months ago, though that one recorded but no red light showing it was recording.
But yes this time nothing in my recordings to be found for Full Gear.
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XfinityJeniece
Official Employee
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3K Messages
3 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding your PPV order that was set to record. We would be happy to take a look at your account and help with troubleshooting your PPV. I definitely apologize you were not able to watch the program you ordered! We are here to help!
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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Chris96
New Poster
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2 Messages
3 years ago
Same thing happened to me. Very unhappy. Missed main event.
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