@user_c1gnpj Thank you for taking the time to reach out to us here on our Xfinity Forums. We're sorry to hear that you aren't able to view your programming, however we are here to help resolve this concern!
Can you share with us what troubleshooting steps you have already taken, such as restarting the cable box, troubleshooting in the Xfinity app, checking that the coax connection to the box and wall plate are secure, as well as the connection from the box to the TV and making sure the TV is on the correct input for the cable box?
Hey @rlf1859, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services and the TV adapter. I would be more than happy to offer my assistance looking into this further for you.
Are you receiving any error code or error message on the screen? This will help us pinpoint any possible issue and help assist us with where to troubleshoot.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBillie
Official Employee
•
3.1K Messages
1 month ago
@user_c1gnpj Thank you for taking the time to reach out to us here on our Xfinity Forums. We're sorry to hear that you aren't able to view your programming, however we are here to help resolve this concern!
Can you share with us what troubleshooting steps you have already taken, such as restarting the cable box, troubleshooting in the Xfinity app, checking that the coax connection to the box and wall plate are secure, as well as the connection from the box to the TV and making sure the TV is on the correct input for the cable box?
2
0