Tek's profile

Problem Solver

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919 Messages

Saturday, September 19th, 2020 3:00 PM

Closed

One Channel Pixelated

We have one channel that has been unwatchable lately, the Food Network. It constantly distorts and pixelates. This the the only channel this happens on.

Is there a way to report this without them trying to replace equipment and dispatch techs?

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Expert

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24.6K Messages

5 years ago


@Tek wrote:
We have one channel that has been unwatchable lately, the Food Network. It constantly distorts and pixelates. This the the only channel this happens on.

Is there a way to report this without them trying to replace equipment and dispatch techs?

that is wiring/splitter related. A tech can check your connection outside the home and if you include the channel number he/she can especially test that channel for noise. the problem may be in the wiring on the street side of your home.

Problem Solver

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919 Messages

5 years ago

Turns out a family member in the next town, which is the same cable system, is experiencing the same problems on the Food network.

Two houses miles apart would indicate a issue from the head end? No?

Expert

 • 

24.6K Messages

5 years ago


@Tek wrote:
Turns out a family member in the next town, which is the same cable system, is experiencing the same problems on the Food network.

Two houses miles apart would indicate a issue from the head end? No?

to check use a smart phone/tablet/roku. same problem with the streaming version of the channel?

Problem Solver

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919 Messages

5 years ago

I will have to get both going at the same time and let you know.
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