Visitor
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7 Messages
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc.
Any thoughts?
Visitor
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7 Messages
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc.
Any thoughts?
user_fth6ku
Visitor
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1 Message
2 days ago
Same problem here in Bothell WA. I’ll just use ALL until they fix it
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user_fppy5e
Visitor
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3 Messages
2 days ago
Seems to be a limit on total number of Favorite channels. I have over 120, and spent time removing and re-adding them all. But…now when guide view is set to “favorites”, I counted 97 total. None of my highest channel number favorites appears. What a pain in the a** Xfinity is!
0
user_oqizuc
4 Messages
2 days ago
I cannot access the Favorites view in the on-screen guide because it is blocked by a Quick Tip screen telling me how to add a favorite channel. I can navigate to all the other options (All Channels, Free to Me, etc.) but not to Favorites. Must be some kind of a system glitch. Have tried everything with no good result.
5
user_6736yz
Visitor
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2 Messages
2 days ago
on hold for 20 minutes. still waiting for help.
2
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user_6jbdsc
Visitor
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1 Message
2 days ago
I’m having the same issue. The reason why the overlay is stuck on favorites quick tip is because the favorites are gone. They still show up marked by a star on the “free to me” view of the guide. But the favorites are empty. I had to scroll through the “free to me” and find my favorites. I then had to remove the favorite and add them again.
5
user_5an17v
Visitor
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4 Messages
2 days ago
Same [Edited: "Inappropriate Language"] here in Vancouver, WA!
(edited)
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user_052990
Visitor
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1 Message
2 days ago
Having the same problem in Utah. I tried the hard reboot and the refresh system. Nothing worked.
1
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user_ssc19w
Frequent Visitor
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17 Messages
2 days ago
I've been on the phone with tech service for over an hour and they can't fix it. Wondering if this is a national problem. the technician says others have the problem. Why isn't Xfinity doing anything?
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user_ssc19w
Frequent Visitor
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17 Messages
2 days ago
Fixed it by going to the setting for all channels and then adding favorites all over again. It seems to work properly again and I don't get the tips message although it took some time to do all that. It was on the phone a very long time earlier and the agent kept resetting the set and then finding that it didn't do anything. Nice guy and not his fault but Xfinity should be informing their tech staff on the way to fix it rather than have them fumbling for an answer. This seems to be know problem. Later I had to call again on a related issue and the second agent, also wonderfully nice had no idea about the issue either although it has been going on for a while as this forum attests. It really seems one big disorganized organization at Xfinity. Really sad.
1
user_0c480c
Visitor
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5 Messages
2 days ago
Amazing how the assholes at xfinity not only can't fix this, they refuse to admit it is a problem they created. Time to cut the cord.
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user_xdj1j3
Visitor
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3 Messages
2 days ago
I'm having the same problem "Quick Tip" on Favorites guide will not go away. All other guides work fine. Only Favorites LOCKED in on this "Quick Tip" screen
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user_xdj1j3
Visitor
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3 Messages
2 days ago
I'm having the exact same problem! AI ChatBot can't help and customer service can't figure it out! INFURIATING!!!
2
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user_dkbq4n
Visitor
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1 Message
2 days ago
I am having the same issue and it also seems some of my favorite channels are not available to add to the new list..
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user_xdj1j3
Visitor
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3 Messages
2 days ago
INFURIATING! However,user_ssc19w's post ~9h ago does work. [Edited: “Profanity”] that Xfinity is SO focused on these useless bots and scripts!
(edited)
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user_mjnrlm
Visitor
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1 Message
2 days ago
I go to guide and quick tip on how to save channels pops up and stuck there, I need this resolved please. Restart does not work neither unplugging the box and waiting several minutes. please help a paying customer
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