Contributor
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34 Messages
OLED screen burn-in caused by xfinity's "screen saver"
I have owned my LG OLED for a bit over 3 years, and a few months ago I noticed that the "sun" graphic from the weather portion of your "screen saver" is permanently burned into the lower left side of my screen. This kind of defeats the purpose of the screen saver (which kicks in automatically) of actually "protecting" the screen. I am aware of & use the "pixel shift" feature of my TV, and regularly run the "pixel refresh" utility. Nothing has stopped this stupid yellow sun from causing permanent damage to my costly TV. If you can not compensate me for damages, can you at the very least change the color of this graphic to white, like the rest of the weather graphics, so that you don't ruin the next TV I buy?
XfinityArmand
Official Employee
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1.8K Messages
3 years ago
Hi there @mrewster! Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum to voice your service concerns. We are so glad to hear from you and more than happy to assist in any way that we can today. You have reached out to right team and we are going to address this for you. Please feel free to shoot us a private message with your full name and complete service address so that we can take a look at this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/35qclcA
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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