Good morning @user_azudb4, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. I am sorry to hear about the error you are getting on the cable box, as someone that watches a lot of TV I know how frustrating it can be to have the cable box stop working, but the good news is you have reached the right group that can take a look for you. With the box that is getting that error, have you tried unplugging the box from the wall, waiting 30 seconds, and plugging it back in?
XfinityJeff
Official Employee
•
140 Messages
13 hours ago
Good morning @user_azudb4, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. I am sorry to hear about the error you are getting on the cable box, as someone that watches a lot of TV I know how frustrating it can be to have the cable box stop working, but the good news is you have reached the right group that can take a look for you. With the box that is getting that error, have you tried unplugging the box from the wall, waiting 30 seconds, and plugging it back in?
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