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Daboyzpop
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Regular Visitor

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7 Messages

Sunday, November 6th, 2022 10:47 PM

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Non-HD channel recording

Any way to prevent non-HD broadcasts from ever recording?  Last couple of times, I chose HD recordings of sports broadcasts from the guide (803 CBS).  For whatever reason, it recorded the game from the Ch 3 broadcast, which is non-HD.  Do I have to ‘block’ the non-HD channels, so they are never ever recorded?  Football in non-HD is torturous after watching it in super high res for so long. 

Question

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Updated 

2 years ago

 • Edited

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user_8f12c2

Visitor

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5 Messages

2 years ago

You should have the ability in the series recording’s options to record HD only. You could also pick just one channel only as well. That’s what I do when I only want to record a tv show in SD. 

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XfinityThomasA

Official Employee

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2.3K Messages

2 years ago

@Daboyzpop - Yes you can, and, thank you for the assist, @user_8f12c2! Pressing the "Guide" button on your Xfinity remote control twice will pull up the "Select Guide View" screen. From here you can toggle to view the HD channels to view by selecting the HD option, and set your recording from that list. This method works well for me, and I hope it helps you too! 

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user_06c402

Visitor

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1 Message

2 years ago

Sports zone app defaults to recording non HD channel when program is available on multiple channels.  This didn’t used to happen and you can’t select the HD channel within the app.  How do you make HD recording the default?

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CCEthan

Official Employee

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1.4K Messages

@user_06c402. There are no options for the sports app itself. If you have settings on for preferred HD then the best workaround is to find the event in the guide and hit record on the HD channel. If it still records SD we will want to put in a ticket attached to your account which helps our engineering team. 

I no longer work for Comcast.

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2 years ago

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jb66062

Frequent Visitor

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8 Messages

2 years ago

Following because I am running into the same issue.  My recordings are now SD even though I've chosen HD preferred.

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XfinityLinda

Official Employee

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1.8K Messages

@jb66062, are you sure the program set to record is available on an HD channel? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_7b745b

Visitor

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1 Message

Come on, Xfinity!  Why can we not get HD recording off the sports app "C" on the remote control?  All four of the NFL games now record on SD if you use "C" sports app.  Did not used to be this way.  There must be a device setting that will change this or else the sports app has gone backward.  VERY, VERY ANNOYING!  Makes the sports app pretty useless.  Thousands of users are being affected.  Bump this problem up the management ladder and get it fixed asap.  Should not be that hard.

2 years ago

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