Mikw-48's profile

Regular Visitor

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3 Messages

Tue, Nov 10, 2020 4:00 PM

Noisy DVR

We recently upgraded to a new level of service. With this came a set-top box with DVR, labeled XGP-1 on the front and PX013ANM on the bottom.

 

This is unbearably noisy. It produces a tone that can be heard clear across the room. Not usable by us. There is some kind of moving part. A fan? hard disk?

 

I have asked Comcast for a replacement. Is it likely to be better? Anything else I should ask?

 

THANKS

Responses

Accepted Solution

Rustyben

Expert

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24K Messages

6 m ago


@Mikw-48 wrote:

We recently upgraded to a new level of service. With this came a set-top box with DVR, labeled XGP-1 on the front and PX013ANM on the bottom.

 

This is unbearably noisy. It produces a tone that can be heard clear across the room. Not usable by us. There is some kind of moving part. A fan? hard disk?

 

I have asked Comcast for a replacement. Is it likely to be better? Anything else I should ask?

 

THANKS


the latest DVR xg1v4 has a solid state drive (no spinning disk) and is noise free (I have 4 of them).

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Regular Visitor

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3 Messages

6 m ago

Thank you, @Rustyben !

 

Is there a way I can recognize it at the Comcast office? Does it say "V4" somewhere on it?

 

P.S. After asking, I found photos on the Web. I'll take one with me to the office.  M.

Regular Visitor

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3 Messages

6 m ago

Thanks again, @Rustyben ! I installed the new box this morning. The silence is wonderful!

Official Employee

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2.5K Messages

6 m ago

Hi, Mikw-48. So glad you're happier with the new box! Thanks for reporting back. 🙂

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