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user_8ea65c
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4 Messages

Sunday, January 23rd, 2022 8:49 PM

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no sound on discovery plus

Discovery plus has had no sound for a week now. I have X1 and all my other streaming apps through xfinity are fine. So are all my channels. I have done a system refresh, unplugged cable boxed, reset the SAP setting. It is the only channel that has no sound at all. Help! 

Question

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Updated 

3 years ago

4.6K

21

user_de4120

Visitor

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1 Message

3 years ago

Model TG1682G. Same problem last week or so, DiscoveryPlus new episodes only.  Roku app works fine. 

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CCMike1

Official Employee

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933 Messages

@user_de4120 if you're having the same issue, can you send me a direct message with your name and address? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

SeansMom

Visitor

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5 Messages

3 years ago

At least one of the new Discovery+ episodes is actually working tonight. I will check more of the episodes, hopefully they are all working now.

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Jenusca

Visitor

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2 Messages

3 years ago

One episode is actually working tonight 😅

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CCCassandra

Problem Solver

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502 Messages

I'm sorry that's happening @Jenusca ! I get really frustrated with sound issues! Our team can definitely help with checking into this further. Can you please send a direct message with your first and last name and address? 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

SeansMom

Visitor

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5 Messages

3 years ago

Xfinity/Comcast seems to have finally figured out the issue. Everything seems to be working now. Yay!!

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user_4c77c6

Visitor

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1 Message

3 years ago

I purchase a new flex box and it is not wronging the power light will not come on and i get no sound every thing is plug in right can someone call me at [Edited: "Personal Information"] or i can make appointment for friday for a tech to come out too fix my tv or box now,

(edited)

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XfinityPaula

Official Employee

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1.5K Messages

@user_4c77c6 Thank you for reaching out and letting up know of the trouble with the Flex streaming box. I'm sorry that it's not working as it should. I would be happy to troubleshoot the device and if needed schedule a repair appointment for us. Did you receive the Flex box from us through a shipment? A few things we would want to check is if it's plugged into a working outlet and if using a power strip try a different outlet on the strip. Are you able to try a different HDMI cable for the connection? If everything seems good please send me a direct message with your name and address. 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_34d65d

Visitor

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5 Messages

3 years ago

I’ve been having the same issue.  I have been able to back out of the show and then go back in and I would get sound, but it’s very frustrating.  I wish someone would solve this issue, because I’ve been dealing with it for months.

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XfinityChelseaB

Official Employee

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1.8K Messages

Hello @user_34d65d! Thanks so much for taking a moment out of your day to leave a post on our community forum. I'm sorry to hear you're having concerns with your services, but you have definitely come to the right place for assistance. Have you tried troubleshooting your cable box through your amazing Xfinity My Account App? Check out how to do so here: https://comca.st/3sqnJga

 

Please let me know if that helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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