no sound on discovery plus

@Anon1475464​ So is this a discovery plus issue or an xfinity issue? Either way if its happening to multiple people its not likely it has to with our cable boxes etc. 

I came here with the same issue.  We can watch it on the Xbox, but the whole reason I got this new box so we could watch on the box.  It works fine on the web and through the app on the Xbox.  I'd say it's on Xfinity's end.

I agree that it is an Xfinity problem. I have had so many issues getting my streaming started and the billing straightened out since October (at least 6 phone calls) that I’m just afraid to call and have them mess things up when my account, at least the billing part, is finally correct.

@user_8ea65c​ I have xfinity, and I have the same exact issue! It's been going on for about 2 weeks now.. and I emailed discovery plus and they claim "they are working on it" but I also saw on someone's reddit post they have xfinity and theirs is not working either.... so I believe it's xfinity. 

@SeansMom​ getting any response from xfinity is like squeezing water from a stone. After being on chat with them for an hour and a half I was finally granted the honor of making an appointment with a tech, although I dont suspect the problem is in my house. As we were making the appointment, the chat got disconnected on their end. I dont have another 1.5 hours to go through the whole process again right now. Will prob just cancel Discovery +. 

Hello @bulldoggernaut, thank you for taking the time to reach out to us on the forums I hope you are doing well. I can understand the frustration this would cause and this is not the experience we want you to have. We would love to see if we can help resolve this issue for you today.

Can you send us a direct message with your first and last name and address to get started?

@user_68de8f​ Yep same here, older shows ok new shows no sound. Xfinity needs to address this.

@user_8ea65c​ same. Ugh.

Hi there. Thank you all for posting here regarding the Discovery+ app through the X1 boxes. While this is a 3rd party application, we will see what we can do to help get to the bottom of this. If everyone can confirm they've done a system refresh and a reboot on all boxes, and whether or not the issue still continues, that would be great. If it does, please post the models of equipment you have here in this thread. 

I have tried everything you mentioned and still no sound. 

@XfinityMorgan​  I have model TX061AEI , there is no sound only on Discovery Plus app

@user_8855a6 I'm sorry to hear that you're having with the sound on your Discovery Plus subscription on your TV box. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3KPC3qR send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi, @user_7623dc!

Thank you for patiently waiting for a response. I am sorry to learn about this issue on the Discovery+ app. I just wanted to check in today to see how everything is working and if you are still experiencing the audio issue.

Hello @user_056ffe, thank you for reaching out to us for help with Discovery+. We were aware of an audio issue where new episodes being aired on Discover + had no audio, but this should now be resolved. 

Please let us know if you are still having audio issues. 

@esbowker Good evening! Thank you for reaching out to our Community Forums Team! I'm sorry to hear about your experience with your Discovery+ App. We are aware of the issue, and are working to get it resolved. Are you still experiencing this issue?

Welcome to our community forum, @user_f14516! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity service :). Are you noticing the issue on your cable box, Stream app, or on the Stream site?

@user_9c9223 Hello and thank you for reaching out on our Xfinity Community Forum, and oh no! I am so sorry to hear that you were also experiencing this same issue with no sound on the new episodes of shows available on Discovery+. I just wanted to confirm, are you also experiencing the same issue when you login to Discovery+ via other devices, as well as online via the Xfinity Stream App web portal and Xfinity Stream App?