U

Visitor

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4 Messages

Sun, Jan 23, 2022 8:49 PM

no sound on discovery plus

Discovery plus has had no sound for a week now. I have X1 and all my other streaming apps through xfinity are fine. So are all my channels. I have done a system refresh, unplugged cable boxed, reset the SAP setting. It is the only channel that has no sound at all. Help! 

Regular Visitor

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3 Messages

4 m ago

Same. Was working on my iPad, now that’s not working!

Visitor

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4 Messages

@Anon1475464​ So is this a discovery plus issue or an xfinity issue? Either way if its happening to multiple people its not likely it has to with our cable boxes etc. 

kantonburg

Frequent Visitor

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11 Messages

I came here with the same issue.  We can watch it on the Xbox, but the whole reason I got this new box so we could watch on the box.  It works fine on the web and through the app on the Xbox.  I'd say it's on Xfinity's end.

Visitor

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5 Messages

I agree that it is an Xfinity problem. I have had so many issues getting my streaming started and the billing straightened out since October (at least 6 phone calls) that I’m just afraid to call and have them mess things up when my account, at least the billing part, is finally correct.

Visitor

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1 Message

@user_8ea65c​ I have xfinity, and I have the same exact issue! It's been going on for about 2 weeks now.. and I emailed discovery plus and they claim "they are working on it" but I also saw on someone's reddit post they have xfinity and theirs is not working either.... so I believe it's xfinity. 

Visitor

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5 Messages

4 m ago

The audio stopped working on new episodes added to Discovery+ last week. I first noticed it when I tried to watch Kindred Spirits. I can watch the shows on my iPhone or iPad but not my tv which uses the Xfinity streaming box. It obviously is an Xfinity problem. 

Visitor

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5 Messages

4 m ago

Did you talk to anyone at Xfinity? Are they aware this is a widespread problem? It took me almost four months to get my billing situation correct, I really am trying to hold off calling them because every time I do, they somehow manage to screw up my account. I was hoping someone would have called by now. 

Visitor

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4 Messages

@SeansMom​ getting any response from xfinity is like squeezing water from a stone. After being on chat with them for an hour and a half I was finally granted the honor of making an appointment with a tech, although I dont suspect the problem is in my house. As we were making the appointment, the chat got disconnected on their end. I dont have another 1.5 hours to go through the whole process again right now. Will prob just cancel Discovery +. 

Visitor

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1 Message

4 m ago

happening to us too.  There is a reddit thread with 43 comments about the same thing and I doubt they are all in the same area.

Official Employee

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230 Messages

Hello @bulldoggernaut, thank you for taking the time to reach out to us on the forums I hope you are doing well. I can understand the frustration this would cause and this is not the experience we want you to have. We would love to see if we can help resolve this issue for you today.

 

Can you send us a direct message with your first and last name and address to get started?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

4 m ago

I’m having the same issue. It works fine on my smart tv but not through the xfinity box. I also did a reboot. It works on older shows but not new episodes

Visitor

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4 Messages

@user_68de8f​ Yep same here, older shows ok new shows no sound. Xfinity needs to address this.

Visitor

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1 Message

@user_8ea65c​ same. Ugh.

Official Employee

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3.1K Messages

Hi there. Thank you all for posting here regarding the Discovery+ app through the X1 boxes. While this is a 3rd party application, we will see what we can do to help get to the bottom of this. If everyone can confirm they've done a system refresh and a reboot on all boxes, and whether or not the issue still continues, that would be great. If it does, please post the models of equipment you have here in this thread. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I have tried everything you mentioned and still no sound. 

Visitor

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2 Messages

@XfinityMorgan​  I have model TX061AEI , there is no sound only on Discovery Plus app

Visitor

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1 Message

4 m ago

Hi, I am having the same issue but only when I access through Xfinity. When I sign into the app off my tv alone then it works fine. I’ve tried everything as well. It seems pretty clear that it is an issue through Xfinity and not the app

Official Employee

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229 Messages

@user_8855a6 I'm sorry to hear that you're having with the sound on your Discovery Plus subscription on your TV box. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3KPC3qR send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 m ago

I also am having the same issue and have already rebooted and restarted.

Official Employee

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614 Messages

Hi, @user_7623dc!

Thank you for patiently waiting for a response. I am sorry to learn about this issue on the Discovery+ app. I just wanted to check in today to see how everything is working and if you are still experiencing the audio issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

4 m ago

I have had the same issue for at least 10 days now. No sound on Discovery +, through either Xfinity top box. When I switch to our Fire Stick it works great. I have tried all the usual fixes and nothing has worked. Thanks again, Xfinity.

XfinityRyanE

Official Employee

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420 Messages

Hello @user_056ffe, thank you for reaching out to us for help with Discovery+. We were aware of an audio issue where new episodes being aired on Discover + had no audio, but this should now be resolved. 

Please let us know if you are still having audio issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

4 m ago

Same issue.  No sound on recently added shows to Discovery +.

Official Employee

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242 Messages

@esbowker Good evening! Thank you for reaching out to our Community Forums Team! I'm sorry to hear about your experience with your Discovery+ App. We are aware of the issue, and are working to get it resolved. Are you still experiencing this issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 m ago

Yes same issue here . No sound on new shows on DISCOVERY +.   Reboot etc does not work

Official Employee

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557 Messages

Welcome to our community forum, @user_f14516! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity service :). Are you noticing the issue on your cable box, Stream app, or on the Stream site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

4 m ago

Same here I’m having no sound on latest episodes only help!!!

(edited)

Visitor

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1 Message

4 m ago

Same issue here.  Very frustrating considering how expensive Xfinity is and the service level is sub par.  

Visitor

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1 Message

4 m ago

I am having the same issue. Seems like all newer episodes have no sound and there are also some older episodes I have tried to watch that have no sound. When I access Discovery plus through my TV this happens. Xfinity please fix this problem cause it is not coming from Discovery plus.  

Visitor

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2 Messages

4 m ago

I am also having the same issue. I’ve tried just about everything imaginable but am still unable to get sound on any of the new episodes the going on 10 or so days now.  

Visitor

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2 Messages

4 m ago

I am also having the same issue. I’ve tried just about everything imaginable but am still unable to get sound on any of the new episodes the going on 10 or so days now.  

Official Employee

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232 Messages

@user_9c9223 Hello and thank you for reaching out on our Xfinity Community Forum, and oh no! I am so sorry to hear that you were also experiencing this same issue with no sound on the new episodes of shows available on Discovery+. I just wanted to confirm, are you also experiencing the same issue when you login to Discovery+ via other devices, as well as online via the Xfinity Stream App web portal and Xfinity Stream App?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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