Hey @user_1joadu, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity X1 set-top box and Xfinity Video issues. Have you taken any steps already in an attempt to troubleshooting the set-top box?
With the issues you're receiving with the Xfinity Video services, do you experience any slowness with button presses on the remote to correspond on the television?
Some great things to check for issues like this are the following:
-> Check the coax cable going to the back of your set-top box to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your box, loose connections here can cause signal loss or introduce noise into the line.
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the set-top box.
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.
XfinityDemitrius
Official Employee
•
2.1K Messages
1 day ago
Hey @user_1joadu, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity X1 set-top box and Xfinity Video issues. Have you taken any steps already in an attempt to troubleshooting the set-top box?
With the issues you're receiving with the Xfinity Video services, do you experience any slowness with button presses on the remote to correspond on the television?
Some great things to check for issues like this are the following:
-> Check the coax cable going to the back of your set-top box to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your box, loose connections here can cause signal loss or introduce noise into the line.
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the set-top box.
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.
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