Hello @user_3woe6s, and thank you for reaching out here on our Xfinity Community forums.
We want to make sure we're understanding the issue correctly. Could you tell us a little more about what you mean by "no picture" and which device you're having trouble with?
For example, what are you trying to watch or use, what happens when you turn the device on, and do you see any lights, messages, or other signs that it's powered on?
Details are important here because they'll help us understand exactly what's happening and avoid pointing you toward troubleshooting that doesn't apply.
XfinityCliff
Official Employee
•
813 Messages
3 days ago
Hello @user_3woe6s, and thank you for reaching out here on our Xfinity Community forums.
We want to make sure we're understanding the issue correctly. Could you tell us a little more about what you mean by "no picture" and which device you're having trouble with?
For example, what are you trying to watch or use, what happens when you turn the device on, and do you see any lights, messages, or other signs that it's powered on?
Details are important here because they'll help us understand exactly what's happening and avoid pointing you toward troubleshooting that doesn't apply.
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