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goallie
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Wednesday, August 2nd, 2023 5:54 PM

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No longer seeing live chat comments on YouTube

Watching YT live I used to see the chat on my TV. A week ago it stopped showing up. I made no changes. I have XG1v4-A box.  Any ideas why?  Thanks

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2 years ago

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fantasy55

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2 years ago

Same thing happened here

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XfinityKatie

Official Employee

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744 Messages

@fantasy55 Thank you for letting us know you are also seeing the same issue. Are the comments missing only on your cable box, or are you running into this on any other devices? Have you done any troubleshooting like restarting your cable box or signing out and back in of your YouTube account?

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2 years ago

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XfinityGabriel

Official Employee

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2.2K Messages

2 years ago

Hi, @goallie! Thanks for reaching out to XFINITY over our forums' page for help with those YouTube live chat comments and for patiently waiting for a response. As a fan of YouTube live myself, I understand how great it is to see those comments. We are the perfect team to help! Have you checked if this happens on multiple devices?

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