Sat, Sep 18, 2021 9:08 PM
No longer able to get English language SAP for MLS soccer games on Univision and TUDN.
1 m ago
2 m ago
Hi @user_1db63e , thanks for reaching out. I'm sorry to hear you're not getting English SAP. I would more than happy to look into this. Are trying to watch this on the X1?
While watching a full-screen video, press the down arrow on your Xfinity remote. The transport bar and playback controls will pop up on the lower third of the https://comca.st/3nRXKNK the left key to move to the SAP button and press OK.
@XfinityMikeB I have done that. Repeatedly. I believe you have stopped supporting English SAP for those MLS games. Is this true?
That is a great question @user_1db63e, There are different programs that have that availability. You will need to check if the program you are watching has the option for a secondary language option. You can view this by going to Guide > Select Info and check the right side of the screen to see if the SAP icon is there.
In the past it has had English SAP available for these games. I used it in past seasons. No longer. I believe Comcast has stopped supporting it. The Network continues to offer it and advertises that. Has Comcast eliminated its support of this function and why?
This did not answer the question.
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