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Visitor

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5 Messages

Sat, Sep 18, 2021 9:08 PM

No longer able to get English language SAP for MLS soccer games on Univision and TUDN.

No longer able to get English language SAP for MLS soccer games on Univision and TUDN. 

Official Employee

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330 Messages

2 m ago

Hi @user_1db63e , thanks for reaching out. I'm sorry to hear you're not getting English SAP. I would more than happy to look into this. Are trying to watch this on the X1?

 

Try this,

While watching a full-screen video, press the down arrow on your Xfinity remote. The transport bar and playback controls will pop up on the lower third of the https://comca.st/3nRXKNK the left key to move to the SAP button and press OK.

Visitor

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5 Messages

@XfinityMikeB I have done that. Repeatedly. I believe you have stopped supporting English SAP for those MLS games. Is this true?

Official Employee

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277 Messages

That is a great question @user_1db63e, There are different programs that have that availability. You will need to check if the program you are watching has the option for a secondary language option. You can view this by going to Guide > Select Info and check the right side of the screen to see if the SAP icon is there. 

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Visitor

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5 Messages

In the past it has had English SAP available for these games. I used it in past seasons. No longer. I believe Comcast has stopped supporting  it. The Network continues to offer it and advertises that. Has Comcast eliminated its support of this function and why?

Official Employee

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218 Messages

  1. Broadcasters/programmers decide what to place on the secondary audio channel. Although it will often be Spanish-language audio, in some cases audio description or an alternate language may be present.
  2. Only limited content has audio description available. If you turn on SAP for a program that does not have audio description, you may hear the default English audio, Spanish audio or no audio at all.
  3. Audio description is available on select programs as they air live, on your DVR and on a limited selection of Xfinity On Demand programs.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

This did not answer the question. 

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