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minitech
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Engaged

Contributor

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238 Messages

Tuesday, August 29th, 2023 6:45 PM

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No hdr on YouTube app

Noticed the YouTube app doesn’t support HDR anymore, works fine through my Apple TV .

Question

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Updated 

2 years ago

284

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CCJodie

Problem Solver

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1.3K Messages

2 years ago

@minitech Hmm that's odd. I haven't seen any news that we removed that option when you load up Youtube from the box. Do you know the model of your cable box? 

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minitech

Contributor

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238 Messages

2 years ago

Xi6, have 2 of them and both have the same issue and it’s not a setting issue.

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CCJodie

Problem Solver

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1.3K Messages

2 years ago

Got it. This is the 4k Xi6, correct? 

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minitech

Contributor

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238 Messages

@XfinityJodie​ yep,that’s the upgrade version of the Xi5.

2 years ago

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CCJodie

Problem Solver

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1.3K Messages

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I'm not seeing anything known of that settings change. Let's take a closer look. Please send us a direct message with your full name and service address. 

 

I no longer work for Comcast.

2 years ago

0

bdriver

Regular Visitor

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5 Messages

2 years ago

I have the same issue. Just noticed it.

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

HDR is supported just fine when I watch it thought Internet with DSL.

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