minitech's profile

Contributor

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238 Messages

Tuesday, August 29th, 2023 6:45 PM

Closed

No hdr on YouTube app

Noticed the YouTube app doesn’t support HDR anymore, works fine through my Apple TV .

Problem Solver

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1.3K Messages

1 year ago

@minitech Hmm that's odd. I haven't seen any news that we removed that option when you load up Youtube from the box. Do you know the model of your cable box? 

Contributor

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238 Messages

1 year ago

Xi6, have 2 of them and both have the same issue and it’s not a setting issue.

Problem Solver

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1.3K Messages

1 year ago

Got it. This is the 4k Xi6, correct? 

Contributor

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238 Messages

@XfinityJodie​ yep,that’s the upgrade version of the Xi5.

Problem Solver

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1.3K Messages

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I'm not seeing anything known of that settings change. Let's take a closer look. Please send us a direct message with your full name and service address. 

 

I no longer work for Comcast.

Regular Visitor

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5 Messages

1 year ago

I have the same issue. Just noticed it.

Official Employee

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1.7K Messages

Thank you for reaching out to us @bdriver! Do you currently have one of our 4K HDR devices? You can find the model number of your X1 TV Box by going to About in the X1 Settings menu. At this time, these are our compatible 4K rental devices:

  • XG1v4 model numbers are AX014ANM or AX014ANC.
  • XiOne model numbers are SCXI11BEI or SCXi11AIC or WNXI11AEI.
  • Xi6 model numbers are AX061AEI or TX061AEI, listed as STB Version. 
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Regular Visitor

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5 Messages

Yes, it's the Xi6...TX061AEI. HDR/Dolby Vision works fine through other apps--and it used to work with YouTube app, as well. But then one day, YouTube HDR content won't render in HDR through this device. It works fine through the LG TV's native YouTube app.

I used to have an XG1v4 box, and the YouTube app never rendered HDR through that device, but the Xi6 did until just a couple of months ago. Bizarre.

Official Employee

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1.8K Messages

Thank you for your feedback, @bdriver, and for sharing the equipment info. 4K YouTube content is available if you use the YouTube app on X1 and have an XG1v4 or Xi6 TV Box, or on Flex with a Xi6 or XiOne streaming TV Box, along with a compatible 4K or 4K/HDR TV. And so it seems like all the boxes are checked there. YouTube 4K badging is based on the highest resolution available of the video. YouTube 4K badging may display on an HD device, as the video will automatically downscale to the best-supported resolution and continue playback. Are you able to double-check the YouTube video's resolution within the YouTube app? And, are you launching the app using your Xfinity Voice remote? You can learn more including the FAQs about using the YouTube App on Xfinity X1 here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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5.9K Messages

1 year ago

HDR is supported just fine when I watch it thought Internet with DSL.

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