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JoJoOly
1st Topic

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1 Message

Monday, August 9th, 2021 4:26 PM

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No Dolby Vision and Dolby Atmos Detected

I am not getting Dolby Vision or Dolby Atmos signals from the 4K DVR xg1v4-a. I have tried through the AV receiver and direct connected to the TV. I get both Vision and Atmos when I play Netflix directly from the TV but not from the DVR. I have the audio set to Expert mode so that is not the problem, I am only getting DD+ and no Vision video signal either.

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4 years ago

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XfinityJeniece

Official Employee

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3K Messages

4 years ago

Hey there @JoJoOly, thanks for reaching out through Xfinity Forums! We would be happy to help with troubleshooting your audio issues! We definitely want to help to ensure everything is working properly!

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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user_0810e9

Visitor

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12 Messages

@XfinityJeniece was the problem resolved? If so, how?

4 years ago

0

user_7f3477

Visitor

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2 Messages

I’m having same issue Dolby vision not being available.  I only get HDR. If I switch to tv app I can access DV.  Is there a fix for this?

4 years ago

0

XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_7f3477. I appreciate you trying to find a solution to this audio issue on your own by switching to the TV app. Please visit this link to make sure we haven't skipped a step on how to access Dolby Vision audio https://comca.st/3yF4rom;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_7f3477

Visitor

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2 Messages

You have not even remotely answered this question.  Dolby Vision is a video issue and not an audio issue.   I will make this simple, ...Are X1 cable box's able to show Dolby Vision?

4 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

It would depend on the cable box itself. You would need to have a 4K cable box and a TV that can support the Dolby Vision. It sounds like you have the right TV, we just need to ensure that the cable box is the correct model. To do that I'll need to access your account details. Please send us a direct message to "Xfinity Support".

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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