No caller ID on TV

Hey there, dgdick, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to ensure that caller ID is working on your TV. I know it is so convenient to easily see who is calling on your TV. You have reached the right place!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.