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user_e404d0
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5 Messages

Saturday, September 9th, 2023 3:01 PM

NFL DVR highlights on recordings is not an option anymore?

I recorded game 1 of the NFL regular season game last Thursday. Lions vs Chiefs. I went to watch the DVR recording and the highlights option was not available. Normally this is in the bottom right if the screen. The game recorded with no problem. Smart resume was available. But where did the highlights option go? 

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4 hours ago

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XfinityChristy

Official Employee

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565 Messages

20 days ago

@user_e404d0 Thank you for reaching out here on our Xfinity Forums. I would be happy to review your account DVR service with you to make sure you are able to access all your NFL game content. Do you have the NFL RedZone from the NFL Network this season? 

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user_e404d0

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5 Messages

I recorded the Seahawks vs Lions yesterday (Sunday). This time smart resume did not record properly. The first available smart resume option was well into the forth quarter. And again, no option to watch the highlights. I don’t have Red Zone and I never had it, but I have been able to watch game highlights on my DVR after the game recorded. 

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13 days ago

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XfinityVictor

Official Employee

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132 Messages

Is this the first time it happens. Have you tried recording something else after it happened to check if it is still happening? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_e404d0

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Smart resume works on other shows. 
I recorded last nights game, Lions at Green Bay, and again, no smart resume and no highlights option. 
is there a setting somewhere that I am missing? Can I send you a picture of the screen and show what is missing? 

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2 days ago

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XfinityMartyR

Official Employee

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477 Messages

@user_e404d0 Here is a link that talks about DVR Sports Highlights on X1. It is only available for NFL games, however it may have become network specific. The games that you are recording, are they all from one network, or several? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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