New Poster
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9 Messages
New x1d-p box won't connect.
I was just sent an x1d-p box and can't get it to connect. I have only one tv. I also have X1 DVR service. Was I sent the wrong box?
New Poster
•
9 Messages
I was just sent an x1d-p box and can't get it to connect. I have only one tv. I also have X1 DVR service. Was I sent the wrong box?
pfuss1
New Poster
•
9 Messages
7 days ago
Just to save time in responses, I connected the box to my wall coax connection with the new supplied coaxial cable using the box's coaxial in connector. I also hooked up the new power connector to the box and the hdmi cable to my tv.
The box displayed its welcome screen and then a message saying it was connecting to the service. After five minutes or so, it said something went wrong, and I should tighten the connectors.
I reconnected the coaxial cable on both end, restarted the box, and got the same result.
I also tried using the Xfinity app to see if connection would work from the other end. It did not. The app said it couldn't see the box.
The new cable is fine. I used it to connect my old X1 box, and it's working. So I'm guessing it's a problem with the new box.
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