mattwebb677's profile

Frequent Visitor

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7 Messages

Sat, Dec 14, 2019 12:00 PM

“New” X1 box just arrived...

So I called the other day and asked to get a new cable box that supports 4K (I had an XG1v3), and I got my “new” box today. Its not what I was expecting. I assumed I was going to get an XG1v4, but I got an RNG200N, that looks used. Is this thing even 4K capable???

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Responses

Accepted Solution

MNtundraRET

Expert

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4.4K Messages

2 y ago

No! It is not 4K. Also; getting a new box is rare. Unless it came in an original carton it is most likely "refurbished".

 

 

Frequent Visitor

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7 Messages

2 y ago

Thanks so much for the quick reply!

 

Why in the world would they send me this box?!?! This is the second box upgrade that I have gotten in the past month that was completely wrong. Ugh...

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

That’s not even an an X1 box, it’s a legacy dvr. It’s been escalated up to see if we can get you the proper equipment

Frequent Visitor

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7 Messages

2 y ago

Thank you, sir!

 

Official Employee

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1K Messages

2 y ago

Greetings, @mattwebb677 ! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear you did not recieve the correct DVR. We would like to make sure you are getting the right equipment. Can you please send us a PM with your first and last name so we may further assist you?

 

To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.

Frequent Visitor

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7 Messages

2 y ago

PM sent. Thank you!

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