Contributor
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68 Messages
New X1 Box is LOUD
My X1 was replaced because it apparently lacked the ability to provide functionality for the most current streaming apps.
The new X1 box I have is LOUD and it hums ALL the time. Sounds like a hard drive or fan.
This is NOT working for me. I want my old box back - even with all the limitations. This is not acceptable. HOW do I deal with this? I do not want to wait on hold for hours, and I don't want to go in circles.
If I have to keep this box at the end of my current program term I am going back to satellite; this is awful. Plain awful.
XfinityJamesC
Official Employee
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2.2K Messages
4 years ago
Greetings, @WebTraveler! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new DVR, but you have definitely come to the right place for assistance.
It sounds like your new device may be defective, from the way you described things. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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