Regular Visitor
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6 Messages
New wifi xfinity router now constant pixilation in all tvs
Yesterday we installed the new wifi router, checked all connections, HDMI, cords, etc. Spent almost 2 hours on phone with tech support resolving internet issues. Sent refresh signals. None of the televisions were not pixelating like this prior to wifi router being set up. One tv in particular is new out of the box. the internet connection was restored and is working fine. What can I do to get this tv pixelating resolved?
Thanks for any help or advice.
XfinityThomasC
Official Employee
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2.2K Messages
2 months ago
Hello, @erzulie19 thank you for posting on our forum, and sorry for the pixelation that has occurred since acquiring a new router. Is there by chance an amplifier in your home? When it is necessary to increase the incoming signal strength at your home, a drop amplifier or booster may be installed. Each drop amplifier requires a power source. A standard coaxial cable is used to deliver the electrical power through the copper wire inside the cable. The drop amplifier is generally found near the ground block or where the drop connects to the home for the best signal and the least noise on the line.
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