Visitor
•
2 Messages
new remote
im not happy with the 'help' im getting from xfinity.
i need a new remote.
my remote is old, several buttons dont work.
i did the online tests, it told me i need a new remote.
the store told me i have to make contact online for a new one.
the site told me to go to my local xfinity store.
i am quite ready to cancel all services after this frustrating series of events.
please help me get a new remote.
XfinityJanelle
Official Employee
•
2.3K Messages
6 hours ago
Hey @user_3va0b2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding a remote. I would be more than happy to offer my assistance looking into this further for you. I appreciate you letting us know all the steps you have taken to get a remote. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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