new remote

im not happy with the 'help' im getting from xfinity.

i need a new remote.

my remote is old, several buttons dont work.

i did the online tests, it told me i need a new remote.

the store told me i have to make contact online for a new one.

the site told me to go to my local xfinity store.

i am quite ready to cancel all services after this frustrating series of events.

please help me get a new remote.