Visitor
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2 Messages
NEW OLED TV CABLE BOX NOT CONNECTING
I just recently bought a new Sony Bravia Oled A90K series TV. I have the same X1 cable box I have always had with my old Samsung 4k TV for years but now I am having constant issues when I turn the TV on saying Cable box not connected. The TV shows white snow before turning black for about 30 seconds and then it connects. I have tried different HDMI Cables and different ports but it's still the same issue. Do I need a newer cable box or do I need to get a 4K box? If I do need a replacement box can that be shipped to me like a upgraded modem or do I have to go to the Xfinity store? Thanks for the help!
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Don't use the cable remote to turn on tv and cable-box. Use the cable-box remote to start box about a minute before using tv remote to turn on the tv. The new tv is too fast looking for the cable-box. I gave up years ago trying to let the cable remote start both.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
I have learned to turn off the cable box overnight. Evidently it goes into sleep mode if left on. It takes a while to restart. Likely your problem.
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user_5bdab0
Visitor
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1 Message
2 years ago
I've had internet service for a couple of years. I purchased my own Xfinity approved modem to avoid the $15 per month rental fee. It works just fine for internet. I've decided to buy one of the Xfinity TV packages for my TV. I was given a wireless TV box from the retail store and was told it would be no problem to self-install. It would not connect at all. When I called Xfinity for help the technician told me wireless TV boxes would only connect with Xfinity modems but I should be able to connect with cable TV boxes. I went back to the store and exchanged boxes from wireless to cable. I still cannot get the cable TV box to connect to my modem. Please help!!
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