Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_9e5ebd
1st Topic

Visitor

 • 

2 Messages

Wednesday, September 18th, 2024 7:48 PM

New equipment for upgrade

I got an email the other day from Comcast that they wanted to upgrade my service and would send me new equipment. I received it today, two new cables, a power cord and a new remote. I followed the installation instructions, and the new remote doesn't work. I finally got to chat with a live person (supposedly). No explanation on what the upgrade was only that I got the right equipment. And if the remote doesn't work I can swap it for a new one at the local store. Anyone have a similar experience?

Question

 • 

Updated 

6 hours ago

19

1

0

Was this helpful?

XfinityThomasA

Official Employee

 • 

1.5K Messages

7 hours ago

This isn't the experience we want, user_9e5ebd! Were you able to get a replacement remote control?

 

2

0

user_9e5ebd

Visitor

 • 

2 Messages

I haven't gone to the store yet. In the meantime, the old one works fine. I'm still trying to understand about the "Upgrading your service" and getting a couple of cables, a power cord and a remote. What's the upgrade?

Like

Reply

6 hours ago

0

XfinityThomasA

Official Employee

 • 

1.5K Messages

 

Did you receive a notification about end-of-life equipment, user_9e5ebd? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 hours ago

0

forum icon

New to the Community?

Start Here